question Work Notes and comments are not showing in activity in ServiceNow Studio forum

Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 07:46:36 GMT

Hello Team,

I have created a Custom table on custom application and added work notes and additional comments, Now added them to form with Activity formatter. But I am not able to see the Post button and I am not able to add the fields to activity filter as "Configure fields" option is not visible. I have created sys_property with table added the fields as well but still no luck.

Re: Work Notes and comments are not showing in activity

Dr Atul G- LNG — Tue, 04 Feb 2025 10:29:57 GMT

Hi @Community Alums

As it is a custom table so looks like ACL or BR blocking it. Are you in the right view with the right access?

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 10:58:43 GMT

@Community Alums

It should show for admins at least.

Your field type is Journal then Post button should show.

go through this question

How do I get the post button assigned to work notes

If it's not showing for some users then check field level read/write ACLs

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 11:04:47 GMT

Hi @Ankur Bawiskar ,

I am the admin and I have added field type as Journal input but still not able to see the Post Button and "Configure Available fields" link on activity filter. I have followed all the steps mention in the post you suggested.

Regards,

Prudhvi

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 11:20:22 GMT

@Community Alums

is your custom table extending task?

Re: Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 11:21:33 GMT

@Ankur Bawiskar - No, it's not extended from task

Regards,

Prudhvi

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 12:07:54 GMT

@Community Alums

if your table extends task then only you can create formatter

How did you create that formatter?

If your custom table in scoped app doesn't extend task then you cannot add formatter, that's OOB behavior.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 12:29:28 GMT

Hi @Ankur Bawiskar - Yes, My table is in scoped application and I have created a UI Formatter and added to the custom table will this not work?

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 12:41:31 GMT

@Community Alums

ok got it.

If the table is audited then it shows in the formatter form.

check this

Missing a POST button on some tables that extend off of table(s) which extends off task

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 12:48:38 GMT

@Ankur Bawiskar - I have already created new UI Formatter and added it for but still no luck, is something I'm missing?

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 12:53:33 GMT

@Community Alums

remove everything from this list when you configure the fields and save

Then add the work notes field again using Configure available fields

This worked for me. if not then logout and login again.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 12:57:06 GMT

@Ankur Bawiskar - Another issue I'm facing here is I am not able to see the "Configure available fields" options it self

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 13:01:29 GMT

@Community Alums

as admin?

It worked for me as admin

1) created custom app, custom table within it, not extending task, auditing that table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 13:06:21 GMT

@Community Alums

strange

In my case I didn't create this property, it got created automatically

glide.ui.[custom application table name]_activity.fields

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 13:11:47 GMT

@Ankur Bawiskar - Yes, In my case it didn't got created, I have created it.

1. I have admin access.

2. I have created Custom application from App engine Studio.

3. Created custom table which is not extended from TASK table.

4. Audit is enabled for the custom table.

But still not able to see the desired output

Regards,

Prudhiv

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 13:22:11 GMT

@Community Alums

can you try creating table using normal way and not using App engine studio?

Re: Work Notes and comments are not showing in activity

Community Alums — Tue, 04 Feb 2025 13:39:45 GMT

@Ankur Bawiskar

I see the same behavior when create table normally.

Regards,

Prudhvi

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Tue, 04 Feb 2025 13:50:18 GMT

@Community Alums

Hope you are in correct scope

If still not working then raise a HI ticket.

Re: Work Notes and comments are not showing in activity

Community Alums — Wed, 05 Feb 2025 02:59:28 GMT

@Ankur Bawiskar

Yes, I am in the correct scope only but still no luck. Sure will raise a HI Case.

Thank you so such for your inputs.

Regards,

Prudhvi

Re: Work Notes and comments are not showing in activity

Ankur Bawiskar — Wed, 05 Feb 2025 03:08:56 GMT

@Community Alums

I believe I provided enough information and help.

As part of this effort If my response helped please mark it correct and close the thread so that it benefits future readers.

Also do keep us posted about the HI case resolution.