question Re: dev317722 instance is not working in ServiceNow Studio forum

dev317722 instance is not working

mahasrideva — Sun, 13 Jul 2025 10:48:20 GMT

Getting error like below when i am trying to open my instance:

You need a valid App Engine Studio license to continue working.

Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin.

Re: dev317722 instance is not working

glideFather — Sun, 13 Jul 2025 11:25:07 GMT

Hey @mahasrideva

navigate to https://developer.servicenow.com/dev.do and there:

Change user role > admin > confirm and you are good to go.

Please let me know if that helped

Re: dev317722 instance is not working

glideFather — Sun, 13 Jul 2025 11:39:17 GMT

@mahasrideva

in developer site > login and do this:

Re: dev317722 instance is not working

mahasrideva — Sun, 13 Jul 2025 12:13:33 GMT

Thanks for the quick help @glideFather it worked.

Re: dev317722 instance is not working

Dr Atul G- LNG — Mon, 14 Jul 2025 09:31:44 GMT

Hi @mahasrideva

No need to worry.

Log back into developer.servicenow.com
Go to your profile
On the left side, open the Instance Recreate section
Select Change User Role
Change the user role from AES to Admin
Save your changes
Log out and then log back into your PDI instance

Re: dev317722 instance is not working

glideFather — Wed, 16 Jul 2025 08:12:35 GMT

@mahasrideva thank you for your confirmation that it worked.

please consider accepting the solution as for the future references by another Community member that might get to the same issue. Thank you!