question Re: Regarding the form header in security incident record in ServiceNow Studio forum

Regarding the form header in security incident record

Siva_Prasad — Thu, 25 Sep 2025 10:57:51 GMT

we want to remove create outage and calculate severity from the security incident form header like in the picture below but we were not getting the result as expected Please provide any solution for this -TIA

Re: Regarding the form header in security incident record

Dr Atul G- LNG — Thu, 25 Sep 2025 11:00:16 GMT

Hi @Siva_Prasad

What exactly have you done so far? You mentioned it's not working — did you try using cache.do?

Re: Regarding the form header in security incident record

Siva_Prasad — Thu, 25 Sep 2025 11:02:48 GMT

we have checked it in ui builder to remove that but it is not working , is there any other solution ?

Re: Regarding the form header in security incident record

nawalkishos — Thu, 25 Sep 2025 11:48:59 GMT

Hi @Siva_Prasad ,

for that you need to check few points-

1. Deactivate the UI Actions 0r uncheck the workspace button as shown in the below screenshot example-

2. Go to now experience framework- Declarative actions- form actions and open your record

and deactivate it.

Refresh your browser and clear cache and reopen the form or workspace form and verify it.

Thank you!!

Re: Regarding the form header in security incident record

Amitlokre — Thu, 25 Sep 2025 12:12:53 GMT

sys_declarative_action_assignment.LIST go to this declarative actions list view, search for create outage, open the record, and just make it Inactive

Re: Regarding the form header in security incident record

Ankur Bawiskar — Thu, 25 Sep 2025 13:03:52 GMT

@Siva_Prasad

those are form actions stored in "sys_declarative_action_assignment" table

Search with your table and deactivate those

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Regarding the form header in security incident record

Bhuvan — Thu, 25 Sep 2025 13:22:46 GMT

@Siva_Prasad

Go to sys_declarative_action_assignment.LIST from Application Navigator and look for action label specific to the Security Incident Response table

If you are actioning upon Global record, use Action Exclusions instead of disabling the action assignment

https://www.servicenow.com/community/service-operations-workspace/create-action-exclusion-for-an-action-assignment/td-p/2726915

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Regarding the form header in security incident record

nawalkishos — Fri, 26 Sep 2025 06:24:08 GMT

Hi @Siva_Prasad ,

Hope you are doing good!

Is your issue resolved with the solution that I have shared?

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

Re: Regarding the form header in security incident record

Bhuvan — Fri, 26 Sep 2025 06:44:37 GMT

@Siva_Prasad

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan