UI actions Create child incident; Solved!

LaasyaV71587518 — Fri, 21 Nov 2025 02:35:19 GMT

Hello! this code is not working with the options I have selected. I am trying to create a child incident button using UI actions. I am using Xanadu. The "Create Child Incident" button is not showing on the incident form.
Any tips appreciated!

Hi! This problem has been solved! I figured out that the missing parts of the code was

var childID = cinc.insert();

so the entire code all together would be

var cinc = new GlideRecord('incident');

cinc.initialize();

cinc.short_description = current.short_description;

cinc.category = current.category;

cinc.subcategory = current.subcategory;

cinc.priority = current.priority;

cinc.work_notes = 'new incident has been created from ' + current.number;

var childID = cinc.insert();

gs.addInfoMessage('Child Incident has been created ' + cinc.number);

action.setRedirectURL(cinc);

Re: UI actions Create child incident; Solved!

Matthew_13 — Mon, 22 Dec 2025 02:24:33 GMT

@LaasyaV71587518 Try:

var cinc = new GlideRecord('incident');
cinc.initialize();

cinc.short_description = current.short_description;
cinc.category = current.category;
cinc.subcategory = current.subcategory;
cinc.priority = current.priority;

cinc.work_notes = 'New incident has been created from ' + current.number;

var childID = cinc.insert(); // This actually creates the record

gs.addInfoMessage('Child Incident has been created: ' + cinc.number);
action.setRedirectURL(cinc);

@LaasyaV71587518 - Please mark this Solution as Accepted and thumbs up if you find helpful!

question UI actions Create child incident; Solved! in ServiceNow Studio forum

UI actions Create child incident; Solved!

Re: UI actions Create child incident; Solved!