question Drop-down text visibility is not clear in EC portal in ServiceNow Studio forum

Drop-down text visibility is not clear in EC portal

thaduri sai — Fri, 13 Mar 2026 08:49:06 GMT

Hi Team,

We have to change for employee center portal drop-down option colour or text colour to veiw clearly to the customers visibilty. Could you please guide me how to change only for EC portal?

Re: Drop-down text visibility is not clear in EC portal

Tanushree Maiti — Fri, 13 Mar 2026 09:17:36 GMT

Hi @thaduri sai

Check these links, if it helps

https://www.servicenow.com/community/employee-center-forum/change-esc/m-p/2367603#:~:text=Hi%2C,2%20things%20on%20the%20portal.&text=2%20%2D%20contents%20of%20the%20%22content,Can%20you%20please%20help?&text=The%20quickest%20and%20easiest%20way,Update%20accordingly

https://www.servicenow.com/community/employee-center-forum/changing-technology-services-drop-down-text-color-to-white-in/m-p/3108903

Re: Drop-down text visibility is not clear in EC portal

Ankur Bawiskar — Fri, 13 Mar 2026 09:19:16 GMT

@thaduri sai

it looks fine to me for my PDI

Did someone customize the CSS or theme in your instance for ESC?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Drop-down text visibility is not clear in EC portal

thaduri sai — Fri, 13 Mar 2026 09:31:39 GMT

Hi @Ankur Bawiskar ,

My instance is new one - Now am started portal branding. when i come to the drop-down options - options are not visible clearly - so where we need to do this changes at backend?

Thanks,

Saikrishna

Re: Drop-down text visibility is not clear in EC portal

Dr Atul G- LNG — Fri, 13 Mar 2026 09:32:54 GMT

Hi @thaduri sai

Look like it is user preferences , might be some setting that impacting.

Re: Drop-down text visibility is not clear in EC portal

Ankur Bawiskar — Fri, 13 Mar 2026 09:35:49 GMT

@thaduri sai

compare the theme and css against PDI

Happening the same for all users or some users?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Drop-down text visibility is not clear in EC portal

thaduri sai — Fri, 13 Mar 2026 09:39:25 GMT

Hi @Dr Atul G- LNG ,

We have changed theme colours at backend - is this will effect for for EC portal drop-down.

As i checked changes the colors for all the options in branding editor - But no luck.

Thanks,

Saikrishna

Re: Drop-down text visibility is not clear in EC portal

Dr Atul G- LNG — Fri, 13 Mar 2026 09:40:24 GMT

Yes it can reason, as its colour and theme, revert back to original and check

Re: Drop-down text visibility is not clear in EC portal

thaduri sai — Fri, 13 Mar 2026 09:43:48 GMT

Its happing for the all users only in EC portal for drop-down only.

Re: Drop-down text visibility is not clear in EC portal

thaduri sai — Fri, 13 Mar 2026 09:44:28 GMT

i changed into default theme at backend - but still no luck.

Re: Drop-down text visibility is not clear in EC portal

Dr Atul G- LNG — Fri, 13 Mar 2026 09:45:40 GMT

Try cache.do if still issue log a now support case buddy

Re: Drop-down text visibility is not clear in EC portal

Dinesh_Now — Sat, 14 Mar 2026 02:10:37 GMT

Hello @thaduri sai ,

Faced similar issue, As suggested by @Dr Atul G- LNG , Try to clear cache/History . make it default,

logout- Re login. it will work.

If its resolved Please close the thread by marking this response as Helpful & Accept it as solution ..

Re: Drop-down text visibility is not clear in EC portal

Dinesh_Now — Tue, 17 Mar 2026 19:14:28 GMT

Hello,

if your doubt has been resolved, Please mark this as helpful and solution as accepted and close the thread. 😊