Unable to Reset Password for Dev Instance Due to MFA Phone Number

NickG1644158147 — Fri, 01 May 2026 01:49:32 GMT

I’m unable to reset the password for my ServiceNow developer instance (dev317629.service-now.com) because the MFA phone number on my account is incorrect.

The current number on file (90474058550) is a business landline and cannot receive SMS verification codes. Please help me update my MFA phone number to 9043152805 so I can receive the verification code and complete my password reset.

Re: Unable to Reset Password for Dev Instance Due to MFA Phone Number

Tanushree Maiti — Fri, 01 May 2026 03:22:00 GMT

Hi @NickG1644158147

Option 1: try with all alternative options

refer: https://www.servicenow.com/community/csm-forum/unable-to-access-developer-instance-prompting-for-passkeys/m-p/3322146

Option2 :

Check this post : using postman, you can turn off MFA for your user.

https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-authentication-mfa/m-p/3346678/page/2

unfortunately this articles are not for PDI

Reset _admin Multi-factor Authentication (MFA) with Service Catalog

Reset User Multi-factor Authentication (MFA)

question Re: Unable to Reset Password for Dev Instance Due to MFA Phone Number in ServiceNow Studio forum

Unable to Reset Password for Dev Instance Due to MFA Phone Number

Re: Unable to Reset Password for Dev Instance Due to MFA Phone Number