question Re: Need Help Getting a New ServiceNow PDI in ServiceNow Studio forum

Need Help Getting a New ServiceNow PDI

CHANDIM — Thu, 02 Jul 2026 12:26:58 GMT

Hi everyone,

My ServiceNow Personal Developer Instance has expired, and I'm not able to get a new one. I need it to continue my learning and practice for the CSA exam.

Has anyone faced this issue before? How did you get a new instance? Any suggestions or advice would be really helpful.

Thank you!

Re: Need Help Getting a New ServiceNow PDI

Dr Atul G- LNG — Thu, 02 Jul 2026 12:50:42 GMT

Hi @CHANDIM

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 6–7 days or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

Re: Need Help Getting a New ServiceNow PDI

Aditya_hublikar — Thu, 02 Jul 2026 13:01:41 GMT

Hello @CHANDIM ,

You mean lab instance ? If lab instance is expired then you can request new one , if you already used all lab instance that alloted to you then you can register the same course by another email id or simply prepared in our normal pdi for CSA exam .

If you pdi is went to offline so then there is no any dedicated support for pdis you can simply wait for some time or request new instance then your previous data will get vanished .

If you request new instance and if you stuck in waitlist so dont worry this is common situation nowdays .

refer this :

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: Need Help Getting a New ServiceNow PDI

Srikanth_9 — Thu, 02 Jul 2026 14:09:55 GMT

Hi @CHANDIM,

It's a common issue from the past few weeks. There's a delay in provisioning the instances at the moment. Wait for some time, you will get it.

If you are preparing for the CSA, complete the lab exercises/simulator in the learning path.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.

Re: Need Help Getting a New ServiceNow PDI

Tanushree Maiti — Thu, 02 Jul 2026 14:30:38 GMT

Hi @CHANDIM

Many community members are facing the same issue. Request for your PDI instance .

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait for PDI request to be provisioned if your request is already waitlisted. Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

Re: Need Help Getting a New ServiceNow PDI

Srikanth_9 — Tue, 07 Jul 2026 07:26:29 GMT

Hi @CHANDIM,

PDI's are now getting provisioned, try to request a new instance.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.