question Re: ITSM exam is showing pending and i am not able to reschedule it in ServiceNow Studio forum

ITSM exam is showing pending and i am not able to reschedule it

nitintripat — Mon, 10 Aug 2026 08:20:22 GMT

I have scheduled the ITSM exam but on the exam day after an hour facing some intermittent wifi issue and my exam got locked and now it is showing pending since 1 week and i am not able to reschedule it. Already raised tickets with support team but it's more than a week but no resolution. Also dropped email with the details to the support team but no luck. Pearson said they are checking with ServiceNow support and ServiceNow support saying they are checking with Pearson. Until that pending option gets removed i am not able to reschedule it. Can anyone help me in this?

Re: ITSM exam is showing pending and i am not able to reschedule it

Dr Atul G- LNG — Mon, 10 Aug 2026 08:25:34 GMT

Log a case with now learning team immediately that is also required. Go to now learning and on top help centre .. create case from there

Re: ITSM exam is showing pending and i am not able to reschedule it

nitintripat — Mon, 10 Aug 2026 08:30:30 GMT

Already logged the case with now learning from help Centre but no relevant response or solution yet. Refer attachment, i am asking for update daily but no response.

Re: ITSM exam is showing pending and i am not able to reschedule it

svirkar420 — Mon, 10 Aug 2026 08:31:07 GMT

Hi @nitintripat , To notice your query you will have to register the case from ServiceNow University as well as OnVue team. You will have to raise ticket on both the platform.

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.

Re: ITSM exam is showing pending and i am not able to reschedule it

Dr Atul G- LNG — Mon, 10 Aug 2026 08:34:41 GMT

Don't lose hope. These cases take time but you will get response buddy. We community member can't help much.

Re: ITSM exam is showing pending and i am not able to reschedule it

nitintripat — Mon, 10 Aug 2026 08:35:23 GMT

Hi @svirkar420 I have already raised the case on both the platforms, refer the email below attached where i have connected with Pearson Vue team but they simply denied me that this is going to be handled by ServiceNow team learning team.

Re: ITSM exam is showing pending and i am not able to reschedule it

svirkar420 — Mon, 10 Aug 2026 08:38:43 GMT

Hi @nitintripat , In that case only the ServiceNow team can help you, We can not do anything in this matter.

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.