question Redirect to problem record in New Delhi SNUG

Redirect to problem record

Southsayer — Mon, 12 Feb 2024 05:13:27 GMT

Hello Guys,

I have a requirement i.e. to open a problem form whenever in the Change form we change state from schedule to implement. Remember we don't need to create a problem record but just open a problem record. (also how can we populate a few fields on the problem record like description or short description)

I can achieve this with UI actions but I wanna do it using business rules, is it achievable?

this is the script I wrote but it is not working

(function executeRule(current, previous /*null when async*/) {

if (current.state == 'Implement' && previous.state == 'Scheduled') {

var redirectURL = 'incident.do?sys_id=-1';

action.setRedirectURL(redirectURL);

}

})(current, previous);

thanks in advance

Re: Redirect to problem record

_Gaurav — Mon, 12 Feb 2024 08:04:40 GMT

HI @Southsayer
Seems like the question is not clear, could you please explain more on this?

Re: Redirect to problem record

Shivpoojan — Mon, 12 Feb 2024 09:56:11 GMT

HI @Southsayer,

Confirm if my understanding is correct for your question above.

You want to create a business rule on run condition (when state of the change changes from scheduled to implement). This business rule should then redirect the user to a new problem form.

My questions for clarification are:

Q1. What fields do you want to populate when you open a new problem record.

Q2. Where do you intend to open the new problem record in same window or in new window.

Suggestions:

I would suggest to go with the UI action for your scenario since it might cause a bad user experience where users are prompted directly to a problem record whenever state changes or have a confirmation message to open a new record. It would be great if you can explain feasibility of you use case.