question New to the Platform in Dubai SNUG

New to the Platform

ZulqarnainK — Sat, 14 Mar 2026 22:45:07 GMT

Hi,

I’m a new learner on ServiceNow and, as a recruiter with 8 years of experience, I’m looking to connect with professionals who have navigated a similar career path. I would greatly appreciate the guidance of a mentor to help me explore the next steps in my career and make the most of my learning journey.

Thank you for your time and support!

Best,

Re: New to the Platform

GlideFather — Sun, 15 Mar 2026 13:55:44 GMT

Ello @ZulqarnainK,

Welcome to the Platform of platforms! 🚀 I'm not navigating similar path as you but let me take this opportunity to share following resources with you below. Regardless your ambitions, the CSA exam is a good start and then you can see the predefined trainings and courses that match yoru expectations the best - e.g. admin, developer, analyst, ...

ServiceNow University

Get Started with ServiceNow University
Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
Most courses are free, only a few are paid.
Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

ServiceNow Career Journeys & ServiceNow Career Paths

Pick a ServiceNow Career Path that matches your interests.
We’ll help you start at the right level based on your skills.
A ServiceNow Credential gives you industry recognition.
It proves your investment and boosts your professional value.

Learning Plans at the Developer Portal

Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
You can try almost everything for free (except a few advanced features like AI).
Explore guides, tutorials, blogs, and documentation to learn more.
Short and self-paced modules.
Best practices, references,

Good luck! 🤞💪

Re: New to the Platform

yashkamde — Sun, 15 Mar 2026 17:02:29 GMT

Hello @ZulqarnainK ,

First off, welcome to the ServiceNow community!

Talking about the next steps in learning journey of servicenow :

Phase 1: The Foundation (0–3 Months) : In this stage, the goal is to understand the "What" and "Why" of the platform.

Sign up at developer.servicenow.com to get a free Personal Developer Instance. This is a sandbox to break things and learn. Complete the free Welcome to ServiceNow course on Now Learning.

Target the CSA: The Certified System Administrator (CSA) is the essential first credential. It covers the UI, Data Schema, and basic automation.

Phase 2: Technical Literacy (3–6 Months) :
Once you know the UI, it’s time to understand how the "engine" works. Learn low-code development. This allows people with less coding experience to build functional apps. Also Flow Designer this is the visual way to automate processes. Understand the basics of JavaScript for scripting.

Phase 3: Finding a Niche (6+ Months) :
ServiceNow is too big to learn everything. The Functional Route is to Become a Business Analyst or Process Consultant.
The Platform Architect is for those who find they love the technical configuration and data structures.

Refer this :

Start your ServiceNow journey || Knowledge & Troubleshooting Resources

If my response helped mark as helpful and accept the solution.

Re: New to the Platform

Tanushree Maiti — Mon, 16 Mar 2026 04:07:17 GMT

Hi @ZulqarnainK

Welcome to ServiceNow Community. As your have recruitment experience , interested to join Servicenow

I will suggest you to first complete "Welcome to ServiceNow " course ,so that you can navigate smoothly within the tool.

As you are recruitment I will recommend you to choose implementer of HRSD in Servicenow Provided Career Journey path.

For it you have to complete "Human Resources Service Delivery (HRSD) Fundamentals" , and then prepare for CIS-HRSD certification.

Their are lots of course available for HR like

Hiring Experiences Implementation Bootcamp

Employee Growth and Development Essentials (Washington DC)

Talent Development Essentials

Employee Growth and Development Implementation Bootcamp Accreditation

At the end You can check my blog for Employee/employee center /HR related certification/accreditation , open it and go for it.

Blog5_TM: Consolidated, Full & up-to-date ServiceNow Certification List (2026)

All the Best!

Re: New to the Platform

Aditya_hublikar — Mon, 16 Mar 2026 04:11:39 GMT

Hello @ZulqarnainK ,

Welcome to servicenow buddy 😀

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

Application Navigator, Banner, Content Frame (UI16)
Explore Forms and List Views
Company Branding and changing the Welcome Page
Context Menu (what it is and its types)
Breadcrumbs and how they work

Next, move on to data modeling basics:

Table and Field creation
Table dependencies and Table Extensions
Field types
Views
Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

Reference Qualifiers
Dot-walking
UI Policies
Dictionary Overrides
ACLs
Priority Lookup
Difference between Configuration vs Customization

Then understand data movement and backup concepts:

Update Sets (how to take backup of your work)
Update Set transfer methods
Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

Incident
Problem
Change
Request

And then deep dive into the Development part.

Then start with Certified System Administrator (CSA) – First & Mandatory

CSA is the basic and most important certification for ServiceNow beginners
It helps you understand how the ServiceNow platform works

Main topics to focus on:

Platform UI and navigation
Tables, fields, forms, and list views
Users, groups, and roles
Basic ITSM concepts
UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

Practice each topic in your Personal Developer Instance (PDI)
Do not just memorize answers—try to understand why a feature is used and when to use it

After ITSM Module , another important module is HRSD (Human Resources Service Delivery), which helps organizations automate and manage HR-related services for employees. HRSD provides capabilities such as employee case management, HR service catalogs, knowledge management for HR policies, and onboarding or offboarding processes. This allows employees to easily request HR services like leave approvals, employment verification letters, or onboarding tasks through a centralized portal.

ServiceNow also offers GRC (Governance, Risk, and Compliance), which helps organizations manage risks, maintain compliance with regulations, and enforce internal policies. GRC includes capabilities such as risk management, policy and compliance management, and audit management, allowing organizations to identify risks, track compliance requirements, and manage audits efficiently.

Another powerful module is ITOM (IT Operations Management), which focuses on managing and monitoring IT infrastructure. ITOM includes features such as Discovery, which automatically identifies devices and infrastructure in a network, Service Mapping, which maps business services to underlying infrastructure components, Event Management, which detects and manages system alerts, and Operational Intelligence, which uses analytics and AI to predict potential issues before they impact services.

Once you follow this path, your ServiceNow learning journey will be smooth and structured

Try to spend 2-3 hours daily on community which will help you understand different real time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

All the best for your Servicenow Journey 😀

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: New to the Platform

SohamTipnis — Mon, 16 Mar 2026 04:15:36 GMT

Hi @ZulqarnainK,

Welcome to the ServiceNow family!!!🎉🎊

You can simply start by watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow Documentation.

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

ServiceNow Docs: https://www.servicenow.com/docs/

ServiceNow University: https://learning.servicenow.com/now/lxp/home

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

All the best, enjoy!!😉🤝

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

Re: New to the Platform

Dinesh_Now — Mon, 16 Mar 2026 06:05:50 GMT

Hello @ZulqarnainK

Hello .

If you're ready to take the next step in your professional journey within domains like Administration, Development, Business Analysis, or Project Management, consider registering on Now Learning to embark on this enriching experience.

For building strong foundation, I will suggest to starts with

1. Welcome To Servicenow

2. ServiceNow Administration Fundamentals (Xanadu)

Few good resources:

https://developer.servicenow.com/dev.do#!/learn
https://nowlearning.servicenow.com/lxp/en/pages/servicenow
https://www.youtube.com/@ServiceNowDevProgram
https://www.youtube.com/@ServiceNowCommunity
https://www.youtube.com/@NOWsupport

All these are available on Now Learning (learning.servicenow.com), highly recommend starting there for free/on-demand options.

These guides also explain the certification framework and ITSM certification path:

Understanding The ServiceNow Certification Framework
ServiceNow ITSM Certification Guide: From Fundamentals to Expertise

i started to learn from Dr Atul G, on my YouTube channel and others source as well , and slowly slowly becoming master, there are more source are channel depend on ur understanding .

https://www.youtube.com/@LearnNGrowTogetherwithAtulG

Group)

You may refer below post too for your question , its similar post.

https://www.servicenow.com/community/sysadmin-forum/greetings/m-p/3503364/page/1

FYI- Story from my--

A few months ago, I was completely new to ServiceNow. I didn’t know where to start or how the platform worked. Everything looked confusing at first, and I felt like learning it would take a very long time.

While searching on YouTube for some guidance, I came across Sir’s channel. That’s where my ServiceNow learning journey actually started. His way of explaining concepts in a simple and practical manner made things much easier to understand. Step by step, I started learning the basics, practicing in my own instance, and gradually building confidence.

Over the months, I realised how much I had grown. From not knowing anything about ServiceNow, I can now say that I’m no longer a beginner. There is still a lot to learn, but the foundation has become strong.

My small suggestion to anyone who is starting with ServiceNow: try learning from Atul Sir’s channel. Stay consistent, practice regularly, and keep exploring the platform. If you keep learning with dedication, I’m sure you’ll soon become confident and move towards becoming an expert.

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Please mark this response as Helpful & Accept it as solution if it assisted you with your question.

Re: New to the Platform

Dinesh_Now — Tue, 17 Mar 2026 19:11:10 GMT

if your doubt has been resolved, Please mark this as helpful and solution as accepted. 😊

Re: New to the Platform

Aditya_hublikar — Mon, 23 Mar 2026 04:03:32 GMT

Hello @ZulqarnainK ,

I hope your query is resolved. You can accept multiple answer as solution 😀 .