ServiceNow Gateway

davidsizu — Mon, 13 Oct 2014 22:11:14 GMT

I want to place ServiceNow Gateway in order to communicate to other ITSM Tools solutions under a private network, I want to know it is possible to doing this way, because the other ITSM Tools has no direct access to the public network.

Or it can be do it by another better way...?

Thanks,

David

Re: ServiceNow Gateway

Jamie_douglas — Mon, 13 Oct 2014 23:58:32 GMT

Yes, I think what you are referring to is a MID Server..

Essentially how the mid server works is you install the service on a server inside your private network. This mid server polls your servicenow instance and looks at an ECC queue for an messages/instructions etc then triggers those actions from within your network.

For more information visit the wiki here.. http://wiki.servicenow.com/index.php?title=MID_Server

Does this answer your question?

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ServiceNow Gateway

Re: ServiceNow Gateway