question Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule. in SPM forum

Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Community Alums — Tue, 28 Jul 2020 15:20:48 GMT

Hi all,

I want to Hide few fields in Incident form for certain groups accessing it in servicenow. how can i achieve this thorough UI policy or ACL or Business rule.

thanks

Siddharth

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Tue, 28 Jul 2020 15:31:34 GMT

Hi Siddharth,

There are couple of approaches based on how many fields you want to hide

You cannot check group membership in UI Policy condition:

1) you need to create individual field level READ ACLs on those fields and in advanced script section use this

If logged in user is not member then it hides the field

answer = !gs.getUser().isMemberOf('GROUP ABC'); // pass group name here

2) Another approach would be using Display BR and onLoad Client Script if you have more number of fields

Display BR:

g_scratchpad.isMember = gs.getUser().isMemberOf('GROUP ABC'); // pass group name here

Client Script:

function onLoad(){

if(g_scratchpad.isMember.toString() == 'false'){

// hide your fields one by one

g_form.setVisible('field1', false); // your field name here

g_form.setVisible('field2', false); // your field name here

}

}

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Community Alums — Tue, 28 Jul 2020 15:53:58 GMT

Hi Ankur,

Thanks for the information , in the client script were to we mention the group name please

Because i have tried this onload script ,can you please tell me where do i use group name.

Thanks

Siddharth

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Tue, 28 Jul 2020 16:41:23 GMT

Hi Sidharth,

Along with onLoad client script you need to write display business rule as well on that table.

There is no function in client side to check group membership.

So please create display business rule on the table and apply the code

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Community Alums — Tue, 28 Jul 2020 16:50:40 GMT

Hi Ankur,

On the client script can you please tell me were i can use the group name so that ,members from that group can edit few fields in incident form.

please let me know were we use group name in client script.

Thanks

Siddharth

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Tue, 28 Jul 2020 17:53:21 GMT

Hi,

please refer below images

Display BR

Client Script:

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Community Alums — Tue, 28 Jul 2020 18:23:58 GMT

Hi Ankur,

Thanks for the Information and screen shot do i need to set up conditions when to run the business rule,

Thanks

Siddharth

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Wed, 29 Jul 2020 06:45:48 GMT

No condition required.

Just ensure you use valid group name in the BR script

Ensure you use valid field names in client script

Let me know if I have answered your question.

If so, please mark response as correct & helpful

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Community Alums — Wed, 29 Jul 2020 12:51:32 GMT

Hi Ankur,

i have created the Display BR and Client script as above , i have use field business_service to hide from Incident form, But as soon i login as system admin , i dont see the field as am not member for any group ,the group which i have used in BR is cpapcity mgmt , so as per the script members from that group only should be not able to see the field right , it should hide fields only for those two users

David Loo

Don Goodliffe who are part of capacity mgmt.

thanks

Siddharth

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Wed, 29 Jul 2020 14:51:11 GMT

Hi Siddharth,

please impersonate with the group members.

So if logged in user is member of Capacity Management group then it should hide.

If this is your requirement then please update as below

function onLoad(){

if(g_scratchpad.isMember.toString() == 'true'){

// hide your fields one by one

g_form.setVisible('field1', false); // your field name here

g_form.setVisible('field2', false); // your field name here

}

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Community Alums — Wed, 29 Jul 2020 18:08:15 GMT

Hi Ankur,

Thanks a lot for your help.your awesome.

thanks

Siddharth

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Thu, 30 Jul 2020 05:35:40 GMT

Glad that it worked.

Would you mind marking my response as correct & helpful if I am able to resolve your query?

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Thu, 30 Jul 2020 05:43:11 GMT

Hi Siddharth,

I think you should mark this reply as correct so that it would help others in community faster

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Kavya39 — Tue, 22 Dec 2020 10:35:59 GMT

Hello Ankur

How to include multiple groups those shouldn't be able to view a few set of form fields

Could you help me out on the approach?

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Tue, 22 Dec 2020 10:44:29 GMT

Hi,

you can configure system property to hold those group sys_ids

then query sys_user_grmember with the logged in user and group

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Kavya39 — Tue, 22 Dec 2020 11:17:11 GMT

So post creating a system property ('ABC' name) include the below change only to be done in Display BS rule logic

g_scratchpad.isMember = gs.getUser().sys_user_grmember('ABC');//system property name

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Tue, 22 Dec 2020 14:12:28 GMT

Hi,

your system property would hold comma separated sys_ids of groups

so if you want to check if user is member of any of that group then you need to have gliderecord like this

var gr = new GlideRecord('sys_user_grmember');

gr.addQuery('user', gs.getUserID());

gr.addQuery('group', 'IN', gs.getProperty('property name'));

gr.query();

g_scratchpad.isMembeOfAtleast1Group = gr.hasNext();

Regards
Ankur

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Kavya39 — Wed, 23 Dec 2020 07:51:19 GMT

Hello Ankur

I've created the system property BS Rule and Client Script as mentioned but the the fileds are visible to the user of one of the assignment groups (when I impersonated) to check

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Kavya39 — Wed, 23 Dec 2020 14:28:51 GMT

Hello Ankur

your below suggestion helped!

var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('user', gs.getUserID());
gr.addQuery('group', 'IN', gs.getProperty('property name'));
gr.query();
g_scratchpad.isMembeOfAtleast1Group = gr.hasNext();

what chages to be included to apply the same for hiding a related list and UI Action button (from those same set of assginment groups - for which I've created a system property)

Re: Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

Ankur Bawiskar — Wed, 23 Dec 2020 15:05:43 GMT

Hi,

You will have to call script include function from the UI action condition and return true or false

Regards
Ankur