question Re: SAFe to EAP migration - What happened to the Triage board? in SPM forum

SAFe to EAP migration - What happened to the Triage board?

Carissa Kreinbr — Thu, 19 Sep 2024 20:15:19 GMT

Hi,

We are preparing to migrate our teams from the SAFe application to Enterprise Agile Planning (EAP) due to the deprecation of SAFe. When I go to a team within the Strategic Planning Workspace, I don't see a Triage Board from the Backlog view like we do currently in SAFe. How do we bring REQs and INCs into the backlog in EAP?

Thank you.

Re: SAFe to EAP migration - What happened to the Triage board?

Namita Mishra — Mon, 23 Sep 2024 14:38:15 GMT

Hi @Carissa Kreinbr ,

Triage board is not available in EAP.

I can confirm it is in the backlog and we are working to make this functionality better and provide ease of use to our users... So you will get triage board soon in the product.

if this answers the query, please mark the response as correct answer.

Happy SPM Journey!!

Thank You!

Namita Mishra

Thank You!

Namita Mishra

Re: SAFe to EAP migration - What happened to the Triage board?

Scott Townsend1 — Mon, 23 Sep 2024 16:21:09 GMT

Thanks Namita! I'm one of the Product Managers for this area and wanted to quickly mention a couple things.

You don't have to migrate off of the SAFe plugin immediately. We'll continue to support the SAFe plugin for at least the next 2 family releases or 1 year (minimum).
Also, if you're already using and have downloaded the plugin, we're not going to take it away from you 🙂

Lastly, if you'd like to move to EAP we're happy to work with you. Just let us know.

Thanks,

Scott Townsend

Re: SAFe to EAP migration - What happened to the Triage board?

Namita Mishra — Wed, 02 Oct 2024 14:42:29 GMT

Another related post.

Re: SAFe to EAP migration - What happened to the Triage board?

Carissa Kreinbr — Wed, 02 Oct 2024 16:59:14 GMT

Thanks, Namita! Glad to hear that it is in the works.

Re: SAFe to EAP migration - What happened to the Triage board?

Soren_Bjorn_And — Thu, 10 Apr 2025 07:41:54 GMT

Hi.

Are there any updates on when the Triage board will be available in Enterprise Agile planning? That is an essential feature when you want to use ServiceNow end-to-end in your IT processes. Without it, you might as well use more dedicated Agile tools such as Azure DevOps and not use ServiceNow for SAFe at all.

Re: SAFe to EAP migration - What happened to the Triage board?

Scott Townsend1 — Fri, 11 Apr 2025 21:50:23 GMT

Hi,

We're getting closer with the unified backlog and triage board. The plan is to include it within the Collaborative Work Management (CWM) tool which will connect to EAP. We're targeting that in the second half of 2025 - not sure which release (and as a word of caution things can always change if we have any surprises but that's the current target).

Thanks!

Re: SAFe to EAP migration - What happened to the Triage board?

Carissa Kreinbr — Mon, 23 Jun 2025 18:43:11 GMT

Hi Scott - are there any updates on this?

Re: SAFe to EAP migration - What happened to the Triage board?

Scott Townsend1 — Mon, 04 Aug 2025 21:58:16 GMT

Hi,

We just released an update to CWM that has a feature called 'Connected Work' (and Agile planning capabilities). This is similar to the legacy triage board, although implemented in a way that users don't need to convert work items to stories. Within CWM, users can view and plan different types of tasks together. I should mention that we need to do a few things to better connect CWM and EAP, but this is being worked on now (targeting later this year).

Thanks,

Scott

Re: SAFe to EAP migration - What happened to the Triage board?

Larsibaer — Tue, 24 Mar 2026 17:26:36 GMT

Hi Namita,

Is there any update on when the triage board will be available in EAP?

Best regards,

Lars

Re: SAFe to EAP migration - What happened to the Triage board?

Namita Mishra — Wed, 25 Mar 2026 07:12:27 GMT

Hi @Larsibaer ,

Please see an update from @Scott Townsend1 .

Hope this works.

Thank You!

Namita Mishra