question Re: Currency Display Issue in Project Management Module of ServiceNow SPM in SPM forum

Currency Display Issue in Project Management Module of ServiceNow SPM

Hitesh_Mourya — Wed, 30 Oct 2024 04:54:43 GMT

Hello everyone,

I'm currently working on the project management module in ServiceNow SPM and have encountered an issue with currency display. Although I have set the system to use the single currency model with Malaysian Ringgit (MYR), I noticed that while creating a project, the financial section shows the plan capital and operating costs in MYR. However, the total planned cost and budget cost are displayed in US dollars.

Could anyone please guide me on how to modify the total planned cost and budget cost to display in Malaysian Ringgit (MYR) as well? I want to ensure that all financial figures in my project are consistently shown in MYR.

Any help or insights would be greatly appreciated!

Thank you!

Re: Currency Display Issue in Project Management Module of ServiceNow SPM

PaulaaO — Thu, 31 Oct 2024 12:34:53 GMT

What currency do you have against this system property?

com.glide.financial_management.currency_code

Re: Currency Display Issue in Project Management Module of ServiceNow SPM

Hitesh_Mourya — Thu, 31 Oct 2024 13:26:08 GMT

Thanks for your reply!
I checked for the property `com.glide.financial_management.currency_code`, but I couldn't find it in my system. Could you please confirm if this is the exact name or if there might be another related property I should look for? Any additional details would be helpful!

Re: Currency Display Issue in Project Management Module of ServiceNow SPM

Mark Manders — Thu, 31 Oct 2024 13:37:23 GMT

When was the single currency activated? Switching it while already running on Production has often lead to issues. If that's the case, you could reach out to NowSupport to get them to assist.

Re: Currency Display Issue in Project Management Module of ServiceNow SPM

PaulaaO — Thu, 31 Oct 2024 14:00:27 GMT

I've copied and pasted from our environment so that's the correct name. Now, I would not be able to advise to which plugin/functionality it might be linked but that's the only additional sys property we have on our system with a currency value besides the general one which you said you amended.

You might have more success raising a case with SN Support as Mark advised below 🙂

Re: Currency Display Issue in Project Management Module of ServiceNow SPM

AbdulNow — Mon, 04 Nov 2024 10:29:08 GMT

Hi @Hitesh_Mourya I hope you are doing well! Could you please confirm if the following properties are set to the specified values:

glide.i18n.single_currency - true
glide.i18n.single_currency.code -MYR

glide.system.locale -ms_MY

Regards,
Wahid