question Re: Email notification in SPM forum

Email notification

gauri06 — Fri, 07 Mar 2025 07:57:12 GMT

I want to create a notification if someone tag us in worknotes other than OOB notification , I want customized notification

Re: Email notification

Medi C — Fri, 07 Mar 2025 08:07:50 GMT

@gauri06

Please Navigate to System Notifications > Email > Notification.

Look for the notification "Activity Stream @Mention Email". Duplicate it and adjust as per your requirements.

Re: Email notification

gauri06 — Fri, 07 Mar 2025 08:42:45 GMT

I want it only for demand table and I want to customize the email body

Re: Email notification

Medi C — Fri, 07 Mar 2025 08:51:22 GMT

If this should be only triggered for Demand Table. Then Please

Duplicate the notification "Activity Stream @Mention Email"
Deactivate the OOTB one
Adjust the "Advanced Condition" script as follow:

You can customize the content as per your requirements

Re: Email notification

gauri06 — Fri, 07 Mar 2025 08:54:27 GMT

I want to edit the body so that it should take the input from demand table in notification such as number,short_description.etc

Re: Email notification

gauri06 — Fri, 07 Mar 2025 08:55:57 GMT

Subject: "[Record Number] - [Demand Short Description]"
Body:
You have been mentioned in Record Number - Demand Short Description. The comment in which you were mentioned was made by Name of Person who comment and they said "Insert the text of the comment they were tagged in". The comment was made on insert date and time of comment.

Please review and act if needed. You may also reply to this email to update the notes in the ServiceNow Demand record.
In the above requirements blue indicates a hyper link to the record. Bold indicates a variable where you gather data from the record and insert it into the email. Underlined text should be underlined in the email. This should be the email body

Re: Email notification

Medi C — Fri, 07 Mar 2025 09:04:28 GMT

Better to use Email Script for getting the content, as you would definitely need to do GlideRecord operations to get Demand Details.

Please find examples of Email Scripts in:
https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/script/server-scripting/reference/r_ExScptEmlNtfn.html

And at the end you can use the email script you created on your notification:
${mail_script:YOUR_CREATED_EMAIL_SCRIPT}

Re: Email notification

Ankur Bawiskar — Fri, 07 Mar 2025 09:09:08 GMT

@gauri06

then do this

1) ensure the OOTB notification "Activity Stream @Mention Email" doesn't trigger for your dmn_demand table

Do this and save

2) Change the condition to this Table = dmn_demand, Change the Name and Click Insert and Stay and then add your own content in this newly created notification

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Email notification

Ankur Bawiskar — Sat, 08 Mar 2025 07:32:26 GMT

@gauri06

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Email notification

Medi C — Sat, 08 Mar 2025 11:50:18 GMT

@gauri06

I hope you are doing well!

Did it work ? Was my reply helpful?

Re: Email notification

gauri06 — Tue, 11 Mar 2025 07:14:14 GMT

Yes thank you !

Re: Email notification

Ankur Bawiskar — Tue, 11 Mar 2025 07:19:49 GMT

@gauri06

Please mark this response as correct so that in future it will help other members

Re: Email notification

gauri06 — Tue, 11 Mar 2025 07:20:13 GMT

but by doing this way it is triggering two mail when we want to trigger for a demand tableI have attach a screenshot for the same

Re: Email notification

gauri06 — Tue, 11 Mar 2025 08:42:53 GMT

@Ankur Bawiskar its triggering multiple record

Re: Email notification

gauri06 — Tue, 11 Mar 2025 08:49:36 GMT

@Medi C do I need to use the same logic for the script as of the one used in "Activity Stream @Mention Email".can you please help me in creating the script

Re: Email notification

Ankur Bawiskar — Tue, 11 Mar 2025 08:49:56 GMT

@gauri06

did you follow all the steps above?

Re: Email notification

gauri06 — Tue, 11 Mar 2025 08:56:18 GMT

yes