question Re: How to run "Populate primary resource attributes" from background script in SPM forum

How to run "Populate primary resource attributes" from background script

DhathriC — Tue, 13 Jan 2026 12:46:59 GMT

I have to create a Action in flow designer, where I will be passing user sys_id. I want to trigger "Populate primary resource attributes".

Re: How to run "Populate primary resource attributes" from background script

Tejas Adhalrao — Tue, 13 Jan 2026 13:23:38 GMT

hi @DhathriC ,

you can check this :

https://www.servicenow.com/community/developer-blog/servicenow-flow-designer-custom-action-custom-action-demo-in/ba-p/2333141

https://www.youtube.com/watch?v=HQZCUQQd0ro

Re: How to run "Populate primary resource attributes" from background script

DhathriC — Tue, 13 Jan 2026 13:26:32 GMT

@Tejas Adhalrao , I'm aware of how to create actions. I want to understand what is getting triggered or updated specifically for " "Populate primary resource attributes" UI action.

Re: How to run "Populate primary resource attributes" from background script

Itallo Brandão — Tue, 13 Jan 2026 13:39:06 GMT

Hi Dhathri,

If you are referring to the standard Resource Management function to sync a user's roles and group memberships to the Resource tables (so they appear correctly in the Resource Finder), the Script Include you are looking for is likely ResourceAssociationManager.

Here is how you can use it in your Flow Designer Action (Script Step):

(function execute(inputs, outputs) {
    
    var userID = inputs.user_sys_id; // Map this from your Action Input
    
    if (userID) {
        // This standard library updates the resource associations (groups, roles) for the user
        new ResourceAssociationManager().updateUserAssociations(userID);
    }

})(inputs, outputs);

How to verify if this is the correct script: If "Populate primary resource attributes" is a specific UI Action (Button) you see on a form:

Right-click the button header or go to System Definition > UI Actions.
Search for the name "Populate primary resource attributes".
Open the record and look at the Script field. It will show you the exact API call used.

However, typically for Resource Management syncing, ResourceAssociationManager is the key class.

If this response helps you solve the issue, please mark it as Accepted Solution.
This helps the community grow and assists others in finding valid answers faster.

Best regards,

Brandão.

Re: How to run "Populate primary resource attributes" from background script

DhathriC — Tue, 13 Jan 2026 13:46:36 GMT

I have below script to run.

(function execute(inputs, outputs) {

// ... code ...

var grUser = new GlideRecord('sn_employee_profile');

grUser.addQuery('user',inputs.user);

grUser.query();

while(grUser.next()){

const plngAttrsGr = new sn_plng_att_core.PlanningAttributes();

const activeAttrs = plngAttrsGr.getAllResourceAttributes();

attributesConfig = {}

while(activeAttrs.next()){

const fieldName = activeAttrs.getValue(grUser.sys_id);

if(['primary_resource_group', 'primary_resource_role', 'primary_resource_skill'].includes(fieldName)){

attributesConfig[fieldName] = {

userRefField : activeAttrs.getValue('resource_reference_field'),

};

}

new ResourceProfileSyncService(attributesConfig).populatePrimaryAttrsForResource(this.getParameter('resource_profile_sys_id'));

}

})(inputs, outputs);

Re: How to run "Populate primary resource attributes" from background script

Ankur Bawiskar — Tue, 13 Jan 2026 15:00:30 GMT

@DhathriC

there is an OOTB scheduled job for this "Populate primary attributes for all resources"

Check code of that and use in your flow action

Invoke the scheduled job using script in custom flow action

var gr = new GlideRecord("sysauto_script"); gr.addQuery("name", "Populate primary attributes for all resources"); gr.query(); if (gr.next()) { gs.executeNow(gr); }

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Re: How to run "Populate primary resource attributes" from background script

DhathriC — Tue, 13 Jan 2026 15:24:10 GMT

@Ankur Bawiskar This scheduled job is for Bulk, Can we execute only for 1 user, by passing sys_id of the user

Re: How to run "Populate primary resource attributes" from background script

Ankur Bawiskar — Wed, 14 Jan 2026 02:39:24 GMT

@DhathriC

then please explore within that scheduled job which function is called and then use that script in your flow action and modify such that it takes 1 user

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Re: How to run "Populate primary resource attributes" from background script

Ankur Bawiskar — Wed, 14 Jan 2026 03:05:41 GMT

@DhathriC

there are different script includes involved

ResourceProfileSyncServiceSNC

PlanningAttributesSNC

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Re: How to run "Populate primary resource attributes" from background script

Ankur Bawiskar — Thu, 15 Jan 2026 02:53:41 GMT

@DhathriC

Hope you are doing good.

Did my reply answer your question?

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Re: How to run "Populate primary resource attributes" from background script

DhathriC — Fri, 16 Jan 2026 10:39:11 GMT

I'm trying below script:

// If you only have sys_user.sys_id, resolve the profile first:

var userSysId = '001701001b881d94f7590f6cdc4bcb5a';

var prof = new GlideRecord('sn_employee_profile');

prof.addQuery('user', userSysId);

prof.setLimit(1);

prof.query();

if (prof.next()) {

gs.info('Done for profile ' + prof.getUniqueValue());

svc.populatePrimaryAttrsForResource(prof.getUniqueValue());

gs.info('Done for profile ' + prof.getUniqueValue());

var cfg = {

"primary_resource_group": {"userRefField":"user"},

"primary_resource_skill": {"userRefField":"user"},

"primary_resource_role": {"userRefField":"user"}

};

var svc = new global.ResourceProfileSyncServiceSNC(cfg);

} else {

gs.warn('No employee profile found for user ' + userSysId);

}

I'm getting below error:

I added Restricted caller access, Ran the script in Employee profile scope. Still getting error like below.

Source descriptor is empty while recording access for table sn_employee_profile: no thrown error
Security restricted: Read operation on table 'sn_employee_profile' from scope 'Global' was denied because the source could not be found. Please contact the application admin.
Security restricted: Read operation on table 'sn_employee_profile' from scope 'Global' was denied. The application 'Employee Profile' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests.
*** Script: No employee profile found for user 001701001b881d94f7590f6cdc4bcb5a

Re: How to run "Populate primary resource attributes" from background script

Ankur Bawiskar — Fri, 16 Jan 2026 10:59:35 GMT

@DhathriC

check if any Restricted caller access is blocking

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to run "Populate primary resource attributes" from background script

DhathriC — Fri, 16 Jan 2026 11:46:06 GMT

I have given access in "Restricted caller access priveliges"