question How to attach incident to a Story in SPM forum

How to attach incident to a Story

shaik_irfan — Tue, 16 Jun 2020 16:06:53 GMT

Hi,

Once story is completed and deployed to production. for some reason if we get any issues or the story which got deployed to production is not working as expected.

How do i relate an incident and attach to the story.

Can anyone please suggest the right to deal with this ?/

Re: How to attach incident to a Story

Prateek kumar — Tue, 16 Jun 2020 16:10:44 GMT

Try creating a relationship.

https://www.servicenowguru.com/system-definition/relationships/defined-related-lists/

Re: How to attach incident to a Story

Anurag Tripathi — Tue, 16 Jun 2020 16:13:40 GMT

Hi,

You can always use the parent field to relate the 2.

Parent is a field from task table which will be available on all tables extended. So you can relate them using this existing relationship.

Read my blog for more info on how relationships in SN work

https://community.servicenow.com/community?id=community_blog&sys_id=ead5f346dbac5f402d1efb651f961938

Navigate to stories form, right click on the header and configure -> related list

Pull the one shown below on the form and save

-Anurag

Re: How to attach incident to a Story

Jayarnab Saha — Tue, 16 Jun 2020 16:17:45 GMT

Hi Shaik,

You can create a defect for your issue and attach to the story.

Every defect has a field to attach a story.

Regards,

Jayarnab

Re: How to attach incident to a Story

shaik_irfan — Tue, 16 Jun 2020 17:04:00 GMT

What if i have multiple defects for a single story ?

I see Defect as a Reference field right ?

Re: How to attach incident to a Story

Jayarnab Saha — Tue, 16 Jun 2020 17:26:39 GMT

Yes you can attach multiple defects to a story.

Please check below docs

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/agile-development/concept/defect-reports.html

Regards,

Jayarnab

Re: How to attach incident to a Story

Anurag Tripathi — Thu, 18 Jun 2020 08:58:01 GMT

Hi,

Just checking if this is answered?

Please mark my answer correct/helpful and close the thread if this is answered.

-Anurag