question Assign to Me Button: How to configure on an SCTASK record similar to an INC record. in SysAdmin forum

Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

xwharton — Fri, 01 Mar 2024 00:10:04 GMT

Hello fellow Admins,

I received a request to configure an Assign to Me button for fulfillers on the SCTASK record. How would I do this to mimic the action and design of what is available on the INC form?

See examples below.

CURRENT Incident Form > Service Operations Workspace	CURRENT Catalog Task (SCTASK) Form > Service Operations Workspace

Re: Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

Dr Atul G- LNG — Fri, 01 Mar 2024 10:24:11 GMT

Hi @xwharton

You need to create a new UI Action similar to same

OOTB is here you need to change the code of same and also need to create UX /Declarative action for same to bring on Workspace.

Re: Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

xwharton — Fri, 01 Mar 2024 18:22:31 GMT

@Dr Atul G- LNG, aside from changing the table field, do I need to make any changes to the code below?
Particularly this item in the screenshot below:

assignToMe(); function assignToMe() { if (!current.active || !current.assigned_to.canWrite()) { gs.addErrorMessage(gs.getMessage('You do not have permission to update assigned to')); return; } else if (!current.assignment_group.nil() && !gs.getUser().isMemberOf(current.assignment_group.toString())) { gs.addErrorMessage(gs.getMessage("Assigned to user {0} must be member of Assignment group {1}", [gs.getUserDisplayName(), current.assignment_group.getDisplayValue()])); return; } else if (current.assignment_group.nil()) { var memberGroups = new IncidentUtils().getMemberGroups(gs.getUserID(), 2); if (memberGroups.length > 1) { gs.addErrorMessage(gs.getMessage("Assigned to user {0} is member of multiple groups, please select one as Assignment group", [gs.getUserDisplayName()])); return; } else if (memberGroups.length == 1) current.assignment_group = memberGroups[0]; } current.assigned_to = gs.getUserID(); current.update(); }

Re: Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

Dr Atul G- LNG — Sat, 02 Mar 2024 11:17:50 GMT

Hi @xwharton

I am not coder 😤 but can help you more. I saw OOTB this button available on Change task

Have a look on same

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D3987cbbe23003300a282fa9e27bf655c%26sysparm_record_target%3Dsys_ui_action%26sysparm_record_row%3D1%26sysparm_record_rows%3D7%26sysparm_record_list%3DnameSTARTSWITHAssign%255EtableCONTAINStask%255EORDERBYorder

Re: Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

Bert_c1 — Sat, 02 Mar 2024 19:00:32 GMT

The following UI action (copied from "Assign to me" defined on the change_task table) worked for me:

Appears on the sc_task form. Maybe this will work for you.

Re: Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

shyamkumar VK — Sat, 02 Mar 2024 22:13:44 GMT

@xwharton ,

Follow Below Process

1.Navigate to UI Actions in the backend. Filter Assign to me button for sc_task , Open the record

2.Scroll to the bottom of Ui action and check the workspace related checkboxes, and add the script in the script field.

function onClick(g_form) {
    assignToMe();

    function assignToMe() {
        g_form.setValue("assigned_to", g_user.userID);
		g_form.submit(g_form.getActionName());
    }
}

Let me know if you need any more help

Regards,

Shyamkumar

Re: Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

xwharton — Tue, 05 Mar 2024 02:10:28 GMT

Thank you all for your assistance!!!!

I was able to take suggestions from everyone who replied, and I added a few additional steps to successfully configure the "Assign to Me" button on the classic and Service Operations Workspace task record.

See the full steps below.

Step Number	Description	Example
1	I looked up the existing "Assign to Me" UI action related to the Change Table. Table: Type sys_ui_action.list in the All Menu.
2	I opened the Change able record and used the "Insert and Stay" function to copy the record and renamed it "Assign to me (SCTASK)".
3	I opened the new "Assign to me (SCTASK)" record and made the following changes: Top Half 1. Action name changed to sctask_assign_to_me. 2. Checked the following boxes: - Active - Show insert - Show update - Form button - List context menu Bottom Half - Workspace For Button-see step 4-Format for Configurable Workspace
4	I inputted the following code within the Workspace Client Script field:

Re: Assign to Me Button: How to configure on an SCTASK record similar to an INC record.

Dr Atul G- LNG — Tue, 05 Mar 2024 09:34:06 GMT

Good to know @xwharton

If you think we all help , please accept answer as solution to motivate all.