question Re: Dynamically populate BCC on Email Client Template in SysAdmin forum

Dynamically populate BCC on Email Client Template

Geoff_T — Tue, 10 Sep 2024 15:43:24 GMT

I'm looking for some easy to follow simple steps on how to dynamically populate BCC field on an Email Client Template. I have done this previously at the notification level without issues (calling an email script).

Seems you cannot do the same with Email Client Template. I also cannot associate the template to a notification as I'm referencing it directly on a 'Communication Channel Definition - Email' record and there's no option for notification.

Any ideas?

Re: Dynamically populate BCC on Email Client Template

Sid_Takali — Tue, 10 Sep 2024 15:55:47 GMT

Hi @Geoff_T Refer below threads

https://www.servicenow.com/community/itsm-forum/how-to-include-use-script-include-in-bcc-field-of-email-client/m-p/2578862

https://www.servicenow.com/community/developer-forum/populate-bcc-of-email-client-template/m-p/2558510

Re: Dynamically populate BCC on Email Client Template

Geoff_T — Wed, 11 Sep 2024 20:30:52 GMT

Script include was the way.