Additional capabilities offered by TSM over ITSM & CSM

snehapatel — Thu, 06 Feb 2025 15:51:20 GMT

TSM is a industry product that includes ITSM, CSM and adds telco industry flavour to it. I am trying to understand what additional capabilities TSM offers over ITSM & CSM. After going through various documentation, my understanding stands as below (additional capabilities TSM offers on top of ITSM & CSM).

Telecommunications and Media Services Mgmt Data Model and Applications
Account Lifecycle Events
Service Bridge
Proactive Service Experience Workflows
Now Assist For TMT

I want to have further clarification on below :

What does Telecommunications and Media Services Mgmt Data Model and Applications include. Could you please elaborate this further ? What are changes in Data Model and what applications are included.
What additional functionality is offered by Now Assist For TMT which is not included in Now Assist For CSM & ITSM.
Are there any additional capabilities included in TSM over ITSM & CSM apart from what has been mentioned above.

Thanks,

Sneha

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Additional capabilities offered by TSM over ITSM & CSM