Known Errors in TSM

Anshu_Anand_ — Sat, 02 Apr 2022 12:44:38 GMT

From my experience so far , i found some errors during order management which can help in troubleshooting.

If you find some more information please comment , i can update/add new errors and fix into the list.

Related to API errors when executing Post/Get/patch.. you can find the error and its meaning in product documentation . You can check "Status code" section of any REST request type:-

https://docs.servicenow.com/bundle/sandiego-application-development/page/integrate/inbound-rest/concept/tmf622_product_ordering-api.html#d1403575e3875

Errors	Meaning
The product offering associated with this order has expired. Please contact the product catalog manager for assistance.	It means the product offering associated with the order line items has been expired. current date should be before End date of the product offering.
The product specification associated with this order has expired. Please contact product catalog manager for assistance.	The End Date should be greater than current date of the product specification linked to the order line item. Once the date is crossed, It gives expiration message .
OrderItem ORDLXXXX does not contain the correct characteristics or its child order items are either missing or do not contain the correct characteristics.	There could be multiple reasons. So far i found - 1. The Relationship issue between parent and child order line items. when creating an order need to define correct relationship with productOrderItem.ID mapping child and parent. The ID should be unique . 2. Characteristics which are defined Customer input required as true on offering level but not mentioned during order creation . You need to patch and revise order by adding the missing characteristics .
The Orderline Quantity value exceeds the max quantity allowed	You need to increase the maximum quantity mentioned in specification relationship of the product specification .Should be more than 1 depending upon how many order line items will be created for particular product specification.

If you have any new error related to TSM, please provide and its fixes into comments below . I can update/add into the article so that it can be helpful to others who are new to TSM.

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Known Errors in TSM