question Capstone project in ServiceNow Administration Fundamentals Task 3 Verification in Training and Certifications forum

Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

jnathoo — Tue, 27 Jun 2023 11:01:49 GMT

Hi there,

On the 3rd task in the capstone project, to verify the flow has been activated the system admin impersonates a user to order the sFone, and after that, the boss (Bud Richman) must approve it. When I am impersonating Bud, there are no issues to be approved even though the request can be seen on the user side.

Has anyone completed this task and encountered the same problem?

Thank you!

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

Dr Atul G- LNG — Tue, 27 Jun 2023 12:01:37 GMT

Hi @jnathoo

Greetings!

What is exact issue here. Your statements are not clear to me to assist you.

Please mark this response as correct or helpful or solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

wayfinder — Tue, 05 Mar 2024 09:07:18 GMT

Hi @Dr Atul G- LNG , I am actually encountering the same issue as the OP.

ServiceNow Administration Fundamentals -> Capstone Project Challenge Format -> Task 3: Automate Service Catalog Item Fulfillment

The end of task 3 asks the admin to Test the Flow - Order a Strawberry sFone.

Impersonate a user (David Loo) and order the phone.
Switch to impersonating the manager (Bud Richman) to approve the request.

What I'm seeing is that after David Loo orders, the ticket's Approval field is automatically set to Approved, the ticket is never sent to Bud Richman (or it happens so fast and is auto-approved that way but who knows). But, the ticket then gets stuck in a state where the Flow doesn't register any action took place.

I've been through all of the steps in the solution a dozen times now, and run several tests, but it always gets hung up on the 'Wait for Condition' step of the Flow.

I have checked multiple times now to confirm that David Loo has the correct manager, but the step is simply getting skipped. I've gone round in circles with each step of the Flow Design and it matches, so I'm not sure where the hiccup is.

Regards.

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

Dr Atul G- LNG — Tue, 05 Mar 2024 14:28:09 GMT

Hi @wayfinder

What is the cost of the item you are getting, also need to check teh OOTB flow which mapped to that item. If still issue, log a Now Learning case.

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

wayfinder — Wed, 06 Mar 2024 05:52:07 GMT

Hi @Dr Atul G- LNG ,

I figured it out! The flow (for reasons unknown) was not previously saving when I assigned it to the item in the catalog. I tried today and it worked without any issue on the first attempt to assign the flow, and problem solved.

You mentioning the OOTB flow inadvertently lead me in the direction I needed to go. Thanks!

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

Dr Atul G- LNG — Wed, 06 Mar 2024 12:43:46 GMT

Glad to know @wayfinder your issue has been resolved. If my answer help, please accept as solution

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

HariprabhaV — Fri, 24 May 2024 01:30:05 GMT

Hi,

I have an issue working in Task 3 (Capstone Project). I followed all the steps, verified all the steps. When I am making final step 'Execution', its not displaying Flow Progress instead opening the Flow Engine Contexts with records showing State 'Waiting'. How do I fix this problem?

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

NidhalZ86 — Fri, 12 Jul 2024 20:58:38 GMT

Hello @wayfinder

In the downloaded files , i have only the solutions! could you please share the Capstone Challenge format with us ?

Regards

Re: Capstone project in ServiceNow Administration Fundamentals Task 3 Verification

MayP — Tue, 12 Nov 2024 17:03:57 GMT

I had the same problem, were you able to solve it?
thanks