question popular certifications in servicenow in Training and Certifications forum

popular certifications in servicenow

KavithaY — Fri, 28 Mar 2025 15:10:16 GMT

best certifications in service now to complete

Re: popular certifications in servicenow

Dr Atul G- LNG — Fri, 28 Mar 2025 16:49:53 GMT

There’s no such thing as 'popular certs' in ServiceNow; it all depends on the need. To get started in ServiceNow, you can begin with CSA, then move to CAD, ITSM, and other modules. As a ServiceNow trainer, I would suggest not chasing certifications right away. Focus on gaining knowledge and hands-on experience first, and then go for the certifications.

Re: popular certifications in servicenow

Deepshikha 3010 — Fri, 28 Mar 2025 22:04:04 GMT

Hello @KavithaY ,

To get started, begin with the Certified System Administrator (CSA) to understand the platform. Then, depending on your role, you can explore Certified Application Developer (CAD), IT Service Management (CIS-ITSM), or other modules based on your role and responsibilities or expertise.

For Beginners

Certified System Administrator (CSA) – Essential for anyone working with ServiceNow.

For Developers

Certified Application Developer (CAD) – Ideal if you build custom apps on ServiceNow.

For Implementers

Certified Implementation Specialist (CIS) – Focused on specific modules:
- IT Service Management (CIS-ITSM)
- IT Asset Management (CIS-ITAM)
- Customer Service Management (CIS-CSM)
- HR Service Delivery (CIS-HR)

For Architects & Advanced Users

Certified Technical Architect (CTA) – For designing large-scale ServiceNow implementations.
Certified Master Architect (CMA) – The highest certification, proving deep expertise.

For more info:

The journey to certification with ServiceNow

If this answer was helpful, please consider marking it as correct or useful!

Deepshikha.

Re: popular certifications in servicenow

AndersBGS — Sat, 29 Mar 2025 09:25:34 GMT

Hi @KavithaY ,

Agree with @Dr Atul G- LNG on this one - the question might be instead? What is it that you would like to work with, what are your current skills and your future ambitions?