question Login issue after email update in Training and Certifications forum

Login issue after email update

sadafgkhan — Wed, 31 Dec 2025 06:20:16 GMT

Hi All,

I recently updated my email id and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this issue?

Support Incident INC1548002 raised as well, however no resolution yet.

Re: Login issue after email update

GlideFather — Wed, 31 Dec 2025 20:20:37 GMT

Hi @sadafgkhan,

have you tried to clear your browsing history / cache? eventually an incognito regime or another browser to access the University?

Can you get to this?
https://signon.service-now.com/sso

CC: @Jim Poisson have you seen such behaviour with any other user?

Re: Login issue after email update

Dr Atul G- LNG — Wed, 31 Dec 2025 20:22:08 GMT

Hi @sadafgkhan

Try in different browser or lets wait for @Jim Poisson update

Re: Login issue after email update

Jim Poisson — Wed, 31 Dec 2025 20:52:04 GMT

@sadafgkhan try again using the email account in the incident you mentioned. If it is resolved, please also update that incident to close it out.

Re: Login issue after email update

sadafgkhan — Thu, 01 Jan 2026 02:20:42 GMT

Thanks @Jim Poisson , it is working now. May I know what was the issue and the applied fix.