question Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE in Training and Certifications forum

CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

RaasheedRaS — Wed, 18 Feb 2026 09:11:20 GMT

Hello everyone,

I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.

After logging in and clicking to schedule the exam, the page shows “Processing your request with Pearson VUE. Please refresh the page…”. When the page refreshes, it returns to the same screen and continues looping without allowing me to proceed.

This is the screenshot:

I have already tried:

Different browsers
Different laptops
Clearing cache and cookies
Using incognito mode
Different internet connections

However, the issue persists. It seems the hand-off to Pearson VUE is not completing.

Has anyone experienced this issue before? How did you resolve it? Any help or guidance would be appreciated as I am trying to schedule the exam soon.

Thank you in advance!

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

glideFather — Wed, 18 Feb 2026 09:46:29 GMT

Hi @RaasheedRaS,

this seems strange, if you go to My Exams, what do you see there?

https://learning.servicenow.com/now/lxp/my-exams

I recommend you to create a case from the Help Centre on the right side.

Explain your situation and the proper team will assist you with that. Based on what you said you have tried I don't think there's anything else you could do yourself...

Good luck on both registering for the exam and the exam as such!

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Tanushree Maiti — Wed, 18 Feb 2026 09:51:44 GMT

Hi @RaasheedRaS ,

Have you completed Servicenow Administration Fundamental course. At the end of the course , there is a option from where you can register for exam as given in this KB article.

Registering for a Pearson VUE exam - ServiceNow University

Try it. Hopefully you will able to register for CSA exam.

All the Best!

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Dr Atul G- LNG — Wed, 18 Feb 2026 10:07:09 GMT

Hi @RaasheedRaS

Generally, it works within seconds. If it takes longer, you can contact ServiceNow Now Learning via the Help Center, or reach out to the Pearson Help Center for assistance.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

its_SumitNow — Wed, 18 Feb 2026 11:37:59 GMT

Hi @RaasheedRaS

Contact ServiceNow Support

Navigate to the University > Help Centre to

Explain them your situation, they'll definitely help.

All the Best for your exam !

if my response helped ,kindly mark helpful& accept as solution 🙂

Regards

Sumit

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

glideFather — Wed, 18 Feb 2026 11:51:07 GMT

Hi @its_SumitNow,

when you are copying someone's thoughts, what about stating the source? ServiceNow uses American English so it is "help center" but I wrote "centre" (British) and you clearly copied it from me, not from the University. Also you used my screenshot.

https://www.servicenow.com/community/community-content/request-for-assistance-regarding-csa-exam-rescheduling-issue/m-p/3488081/highlight/true#M306

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

its_SumitNow — Wed, 18 Feb 2026 12:10:39 GMT

Hi @glideFather

Firstly, I am from India & we are taught British English btw,

Secondly that image belongs to ServiceNow Okay, So you can't Just blame of copying, Like the image was not patented for anybody , If you'd have created on your own, then definitely I could have mentioned you.

On ServiceNow Community , we are inspired to Help Each other Right, So this should not be an issue for us 🙂

Regards

Sumit

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

RaasheedRaS — Thu, 19 Feb 2026 10:13:31 GMT

Thankyou for your response, I have created a Case.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

RaasheedRaS — Thu, 19 Feb 2026 10:14:23 GMT

Yes, I have completed the course , I tried registering and ended up with No result. Anyway, Thankyou for your response, I have created a Case.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

RaasheedRaS — Thu, 19 Feb 2026 10:15:01 GMT

Thankyou for your response, I have created a Case in Help center.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Dr Atul G- LNG — Thu, 19 Feb 2026 10:15:36 GMT

please close the thread @RaasheedRaS

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

RaasheedRaS — Thu, 19 Feb 2026 10:15:47 GMT

Thankyou for your response, I have created a Case. Hope it resolves my issue soon.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

its_SumitNow — Thu, 19 Feb 2026 10:59:54 GMT

Great hope your issue resolves!

Kindly Accept a Solution, So this thread gets closed 🙂

Regards

Sumit

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

GollapalliS — Sat, 28 Feb 2026 13:03:26 GMT

I am facing the same problem. I raised a case three hours ago, but there has been no response so far.
Has your issue been resolved? If yes, kindly share the solution.

Thank you, and congratulations on your exam.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Dr Atul G- LNG — Sat, 28 Feb 2026 16:01:02 GMT

case might take 1-2 days to response mate.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

anirudhadha — Thu, 05 Mar 2026 03:15:07 GMT

Hi,

I am also facing the same issue. Did you get any resolution? Please help me in case you have any solution. I need to complete my certification in week time.

Your help will be appreciated.

Thanks

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

RaasheedRaS — Thu, 05 Mar 2026 08:58:01 GMT

Contact ServiceNow Support

Navigate to the University > Help Centre to

Explain them your situation, they'll definitely help.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

RaasheedRaS — Thu, 05 Mar 2026 08:58:30 GMT

Hello,
Talking about the issue , you have to go to the Help Center and create a case explaining the problem , and that's it , the issue will be resolved within 1-2 days max.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

23cseds053y — Fri, 13 Mar 2026 05:49:06 GMT

Hey! Have you found the solution? pls help me to solve the same issue.

Re: CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Trupti94 — Thu, 26 Mar 2026 01:43:34 GMT

Hey,

I am facing same issue, may i know what helped you in this case?