question RE: Task on (Task Description: View a list of incidents and personalize the list, as well as update in Training and Certifications forum

RE: Task on (Task Description: View a list of incidents and personalize the list, as well as update

YasaswiP — Wed, 15 Apr 2026 20:34:38 GMT

Hey all,

I was trying to do the task from the course on using filters and i followed all the steps as mentioned in the tasks but unfortunately when i run the filter function i didnt get the out come as it shows in the video, i dont have the assigned to and assignement griup the incidents on my screen were already resolved can anyone help me on this issue on how to get it done? do we need to have the mock data loaded before the task into our instance? if so how can i get the mock data for my instance ? i only have one day left for my instance so i woulöd really appreciate if some one can help me in the mean time for your reference i am sharing the screen shot. thanks in advance

RE: Task on (Task Description: View a list of incidents and personalize the list, as well as update

Tanushree Maiti — Thu, 16 Apr 2026 02:39:22 GMT

Hi @YasaswiP

Why you have removed other column from list view . Only ask was to remove

"Select the Personalize List (gear) icon to remove the "Opened" and "Updated by" columns."

In list view ->click on gear icon,

Column should be Number, short description, caller, priority,state, category, assignment group,assigned to , updated,

Once all loaded, share the screen shot.

Refer: https://www.servicenow.com/community/training-and-certifications/lists-and-filters-task/m-p/3485716?lightbox-message-images-3485716=500702iFA603E9714E22D04

RE: Task on (Task Description: View a list of incidents and personalize the list, as well as update

amjanand — Thu, 16 Apr 2026 07:14:59 GMT

I also kind of same issue , I have done this task, but last 8 number issue "Locate INC0000055 and set the Category to Software." this is not available in my incident then what i suppose to do.
when i clicked validate task , it not getting updated.