question Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task. in Training and Certifications forum

I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux — Thu, 07 May 2020 22:01:23 GMT

I am trying to complete the CMDB Fundamentals On Demand course. The last task on the CMDB Simulator is to:

Create, configure, and publish a workflow using the following information:

*workflow name is "Remediate Orphan WF"

*workflow can be executed from an orphan task

*workflow, when executed, writes to the short description field of the orphan task the following: Workflow launched for task number [actual task number of orphan rule].

I have created a workflow and named it "Remediate Orphan WF". I have 2 boxes on the canvas, Begin and End. I do not understand which boxes I need to add to the canvas or how this workflow will even begin. Do I need to create some kind of scripts? The video lesson on the CMDB Fundamental On Demand was over my head. It started off with the canvas already created and was for remediating Stale CIs. I've tried reading the How to create Workflows and I keep going down rabbit holes. It says drag the activity to the canvas. I don't see any activity that will Execute from a task or write some task number into the Short Description field on the Orphan page. I'm not a Dev/Ops guy, I'm a project manager who is taking this on demand class while I've been off work. I would really like to finish this last task and be done with this.

My email address is rbuxmann@cox.net. I would really appreciate if someone can talk me through this please.

Regards.

Rob Buxmann

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

glenn_pinto — Fri, 08 May 2020 18:21:39 GMT

Did you review the Maintain the Health of the CMDB course where a demo of a sample workflow was shown? It should provide some guidance. https://nowlearning.service-now.com/lxp?id=overview&sys_id=f2cc0919db3d8c503e3aaca2ca96196f&type=course

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux — Fri, 08 May 2020 22:44:22 GMT

Thanks for the reply. I have reviewed that module several times. The demo shows a workflow for Stale CIs. The canvas is already populated with boxes that say Run Script and Timers and all kinds of stuff. I have muddled through this course and simulator by re-watching each of the modules. After completing the simulator exercises, I would click validate. If I got it wrong, the Recommendation would kind of help me. This last exercise it’s not helping me. I believe I need to create a workflow that grabs the Orphan ID number (from the Orphan list) and put it in the Short Description field on some table. If this is correct, I don’t know which blocks to put on the canvas to do this function. If I need to create a script to do this, then I will need to talk to someone to walk me through this.

Regards.

Rob

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux — Fri, 08 May 2020 23:07:13 GMT

If there is a Servicenow CMDB Health expert in the Northern Virginia area that can talk me through this, I would really appreciate it. I know nothing about creating scripts. My email is rbuxmann@cox.net.

Regards.

Rob

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

IB98 — Mon, 11 May 2020 14:44:44 GMT

Did you figure it out? I am stuck on the same issue.

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

glenn_pinto — Mon, 11 May 2020 23:19:28 GMT

we kept the workflow requirement very minimal and showed a much more elaborate workflow in the demo. You will need the first Run script activity to capture the orphan rule number into scratchpad, and then the set value activity to write the text plus the orphan task number back to the description field of the orphan task number when you perform the remediation. The concepts are the same as in the video but the tables and fields are different.

In the workflow properties, you need to reference the orphan_ci_remediation table. This will make this workflow available as an option when you build the remediation rule.

Hope this helps.

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Amit Sharma1 — Wed, 13 May 2020 19:21:40 GMT

Hi Glenn

Thanks for the response. I tried to create a small WF with 1 activity "run script" to get the task number [ workflow.scratchpad.number = current.orphan_ci_remediation.number; ] and a set value [ Workflow launched for task number ${workflow.scratchpad.number} ] . This did not work for me.

I am wondering one more thing, as the asked CI in the simulator task ( AUS01-EXCH ) in not available in instance.

Please guide.

Thanks

Amit

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

glenn_pinto — Wed, 13 May 2020 23:20:53 GMT

For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. In the demo, we had to dot walk to the CI record's ip address from the incident table and thus we had a slightly different syntax. The following should suffice.

workflow.scratchpad.number = current.number;

We provided AUS01-EXCH as a sample record that you can test with which should be there, but if you can't locate it, run the test from any other orphan task record and you should get the same result.

View the demo video when it explains the set values activity on the proper syntax to write literal text plus the specific orphan number back to the orphan task record.

Hope this helps.

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux — Sat, 16 May 2020 21:40:13 GMT

Hello Glenn, I contacted a coworker who knows jova scripting and works with Servicenow. He provided the same script that you have posted and it worked for me. Thank you for your time and input. Regards. Rob

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Samhitha — Mon, 01 Jun 2020 12:01:56 GMT

It helped alot!! Thanks

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

ZalinaK — Tue, 02 Jun 2020 15:22:05 GMT

Has anyone figured out how to complete the following step:
3. Configure the creation of tasks for Orphan CIs

Here is the recommendation that I am getting:
Under Health Preference > Health Metrics, did you create Orphan tasks? Did you execute the scheduled job for Correctness? Did you Remediate the Orphan task on AUS01-EXCH?

How do I create Orphan tasks? I only managed to create Follow-up tasks by setting up an audit rule.

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Samhitha — Thu, 04 Jun 2020 05:26:45 GMT

Hi Zalina,

You can configure tasks to orphan ci's by clicking the orphan ci's bar graph in the cmdb view, it redirects to cmdb health results list with orphan ci's and task columns.

Create a record in orphan_ci_remediation table by selecting any orphan ci , the tasks you added earlier will represent here in the task section. Use the remediate button to remediate the ci ,then the short description will be updated.

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

ZalinaK — Thu, 04 Jun 2020 11:31:34 GMT

Thank you.
However that is exactly my question.
I do have 7 Orphans in the bar graph, but when I click on the bar - the "Task" column is blank.
How do I generate these tasks which start with ORPH?

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Samhitha — Thu, 04 Jun 2020 11:49:19 GMT

Check the Remediation in Action Visual flow diagram in the Remediation capabilities module to enable the tasks

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

ZalinaK — Thu, 04 Jun 2020 12:00:44 GMT

I don't understand your reply. I don't have any Remediation Capabilities module. The only thing related to remediation I have is CMDB Remediations where I can create a remediation rule (which I have already done).
Could you guide me step-by-step how to generate ORPH tasks?

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Samhitha — Thu, 04 Jun 2020 12:12:38 GMT

Remediation capabilities module in the CMDB Course manual not in the lab instance. There is one Remediation in action visual flow diagram shows how to enable tasks for ci's

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

ZalinaK — Thu, 04 Jun 2020 12:38:58 GMT

OMG thank you so much!
I totally missed that part!
Everything worked smoothly and I have successfully completed the Health simulator 🙂
Thanks a million!

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

TC7 — Wed, 10 Jun 2020 20:48:14 GMT

I'm lost on this one, as well. Don't know the script to put into the run script, why would I I'm not a coder.

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

TC7 — Wed, 10 Jun 2020 22:03:00 GMT

I keep seeing under the recommended info that I should navigate to Event Management. I have no Event Management, when I tried to install everything via ITOM on my computer and validate I couldn't figure out how.

Re: I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux — Thu, 11 Jun 2020 02:04:05 GMT

Hello TC, the script you need to create is this:

The following should suffice.

workflow.scratchpad.number = current.number

If you look for a reply from Glenn.Pinto in this thread, you will see he added this scrip. I had contacted a coworker who gave me the script info prior to Glenn sending this script. Hope this helps you.

Regards.