question Announcement created but not visible on service portal in Upgrades and Patching forum

Announcement created but not visible on service portal

ry001062402 — Fri, 13 Nov 2026 08:02:42 GMT

Hi Team,

I have created an announcement, but it is not visible on the service portal. Could you please help me on this. I have attached the configuration screenshot for reference.

Re: Announcement created but not visible on service portal

Aditya_hublikar — Fri, 13 Nov 2026 09:24:25 GMT

Hello @ry001062402 ,

Refer this threads it might help you :

https://www.servicenow.com/community/itsm-forum/annoucements-do-not-appear-in-any-portal/td-p/3579594

https://www.servicenow.com/community/developer-forum/announcements-are-not-showing-in-portal-even-though-they-are/td-p/3374079

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya

Re: Announcement created but not visible on service portal

glideFather — Fri, 13 Nov 2026 09:53:42 GMT

ahoy @ry001062402,

isn't it possible that you have already dismissed that? you can try to impersonate for a random user to see whether it is displayed or not to validate the visibility..

And eventually make it undissmissable from the "Behaviour" tab:

Re: Announcement created but not visible on service portal

glideFather — Fri, 13 Nov 2026 09:56:39 GMT

or another thing @ry001062402: the start date/time.

You might be adding time in IST for example but the system time zone is in US... something like this.

Move the start date to yesterday to be sure it already passed.

Re: Announcement created but not visible on service portal

Dr Atul - LNG — Fri, 13 Nov 2026 10:31:06 GMT

We tried the same in our client instance and encountered the same issue. I also tried using the Repair Plugin, but it still isn't working. We might need to log a case with Now Support.