Self hosted Instance - Connection refused

KLee19 — Tue, 02 Apr 2024 04:23:33 GMT

Hi All,

Just wondering if anyone has any doco for troubleshooting logs of a Self hosted instance?
I am about to jump into a client who have updated their dev instance to UTAH but since doing so they cannot access the dev interface. Error is connection refused.
I suspect its going to be something like a Java update issue but I don't yet have access to the system(And I have not worked on a self hosted instance before) so I am trying to guide the team as to where to look for logs, Unfortunately without HI access I am not finding any useful doco online where I can give specifics to the team as to where to look.

Does anyone have any good reference material for self hosted troubleshooting docos or videos?

Would be awesome if I could send them some specifics about file paths for app logs\java logs

Re: Self hosted Instance - Connection refused

Dr Atul - LNG — Tue, 02 Apr 2024 08:32:37 GMT

Hi @KLee19

The best option is HI/ Now Support Case, as it is self hosted.

Re: Self hosted Instance - Connection refused

Loys1 — Wed, 17 Apr 2024 15:40:55 GMT

Generally a ServiceNow instance can have multiple nodes. and logs can be present each of the nodes

<parent>/glide/nodes/<node_name>/logs/

localhost_log.<date>.txt

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Self hosted Instance - Connection refused

Re: Self hosted Instance - Connection refused

Re: Self hosted Instance - Connection refused