question Re: Can you rollback to older version after upgrade? in Upgrades and Patching forum

Can you rollback to older version after upgrade?

mspence — Mon, 22 Apr 2024 10:36:28 GMT

Can you rollback to an older version after upgrade? i.e. we update a development instance to to Washington DC, can we revert it back to a previous version?

Re: Can you rollback to older version after upgrade?

Sandeep Rajput — Mon, 22 Apr 2024 14:57:21 GMT

@mspence It is always a best practice to clone an instance to a sandbox instance before upgrading it to a new release. You can always use the clone of sandbox for restoring afterwards if anything goes wrong after upgrade.

If you didn't clone the dev instance in this case the only option left is to reach out to ServiceNow support by raising a case from the Hi portal and request them to restore the instance to pre-upgrade version.

Since ServiceNow support maintains a backup of the instances for some time they may be able to help you here.

Re: Can you rollback to older version after upgrade?

Community Alums — Mon, 22 Apr 2024 15:04:49 GMT

Hi @mspence

Yes, you can. Just create a hi ticket on- https://support.servicenow.com/hisp

Please mark my answer helpful and correct.

Regards,
Amit

Re: Can you rollback to older version after upgrade?

Mark Roethof — Mon, 22 Apr 2024 15:34:57 GMT

Hi there,

"i.e. we update a development instance to to Washington DC, can we revert it back to a previous version?"

Would simply cloning your production (which is on the previous release) over to development be an option for you? Personally I've never performed a rollback at customers, only fix forward. Or where it concerns upgrades/plugins on subproduction > just perform a system clone or you could choose to put a backup back. On production never do such, only fix forward.