question Re: Xanadu patch update is failing for PDI in Upgrades and Patching forum

Xanadu patch update is failing for PDI

Ben Benjamin — Tue, 15 Oct 2024 21:11:42 GMT

On the developer site it shows that Xanadu Patch 1 is available but when I trigger the upgrade and wait for it to finish, the instance does not show that it has been upgraded and remains in Patch 0.

Re: Xanadu patch update is failing for PDI

Community Alums — Wed, 16 Oct 2024 03:40:24 GMT

Hi @Ben Benjamin ,

You are not alone 😂, it's a known issue unfortunately. We can't do anything as PDI support is not available from Servicenow.

Re: Xanadu patch update is failing for PDI

Ben Benjamin — Wed, 16 Oct 2024 03:59:08 GMT

Hi @Community Alums ,

Thank you for your response.

If this is a known issue, then has there been any communication from ServiceNow about it? and if so, where should I find such communication?

Re: Xanadu patch update is failing for PDI

Community Alums — Wed, 16 Oct 2024 04:02:10 GMT

@Ben Benjamin ,

As i mentioned, Support for PDI is not available from ServiceNow.

Re: Xanadu patch update is failing for PDI

Ben Benjamin — Wed, 16 Oct 2024 04:51:31 GMT

@Community Alums ,

I get the "no support" part but since you mentioned that it was a "known issue", then I had assumed that there was a blog post out there that I was not aware of.

Well, this policy of ServiceNow has to change. Why offer a service if you are not willing to support it? 😞

Re: Xanadu patch update is failing for PDI

Community Alums — Wed, 16 Oct 2024 08:22:36 GMT

There is no blog post as such, since i am mostly available in community so i have seen same thing being asked and i personally faced it @Ben Benjamin

Re: Xanadu patch update is failing for PDI

jbremer — Mon, 04 Nov 2024 21:04:41 GMT

I have been unable to upgrade my PDI for months now. Still running an EA version of Xanadu. Eventually, they might force an upgrade but otherwise I am stuck. Just tried several times today and nothing.

Re: Xanadu patch update is failing for PDI

Ben Benjamin — Sat, 30 Nov 2024 01:12:04 GMT

I was able to get around this issue by allowing the instance to expire and then request a new instance with the latest release. Of course, if you have any changes that you need to keep then back up the changes into update sets before releasing the old instance.