question Why is the upgrade file "sys_ui_related_sn_ace_page_null" resolution is Always Retain in Upgrades and Patching forum

Why is the upgrade file "sys_ui_related_sn_ace_page_null" resolution is Always Retain

tidert_24 — Thu, 06 Feb 2025 08:30:51 GMT

Hello everyone.

We recently upgraded our instance to Xanadu Patch 4 and we have an upgrade file "sys_ui_related_sn_ace_page_null" with a resolution Always Retain. I want to know why it is set as Always Retain.

Thank you in advance for answering my query.

Re: Why is the upgrade file "sys_ui_related_sn_ace_page_null" resolution is Always Retain

Mark Manders — Thu, 06 Feb 2025 10:36:56 GMT

Check the OOB Skipped Record Rules. With every upgrade new ones are created (and activated). Forms/lists/sections are all objects that, if changed, are changed for a reason (customer wants to have field X on form, or want to see related list Y). If you go through the skipped changes and you 'revert to base', you put everything back to OOB and that can cause issues. Hence, these are activated.

Personally, I think you should inactivate them and go through all skipped changes, even these, because you never know if ServiceNow has added functionality you want (just thinking about the new fields on catalog items to hide certain things or on ui policies to empty values or set messages).

Re: Why is the upgrade file "sys_ui_related_sn_ace_page_null" resolution is Always Retain

tidert_24 — Fri, 07 Feb 2025 00:49:48 GMT

Thank you @Mark Manders for answering.

What does this mean and what can you say about this one?

Re: Why is the upgrade file "sys_ui_related_sn_ace_page_null" resolution is Always Retain

Mark Manders — Fri, 07 Feb 2025 09:31:24 GMT

What do you mean with 'what does this mean'? What about my answer don't you understand?

And what do you mean with 'what can you say about this one'? The answer is literally in the comment on the record itself.