question Re: Service Portal help text (popover) misaligned after Zurich upgrade in Upgrades and Patching forum https://www.servicenow.com/community/upgrades-and-patching-forum/service-portal-help-text-popover-misaligned-after-zurich-upgrade/m-p/3475703#M9251 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/293149">@Puneet Hegde1</a>&nbsp;,</P> <P>&nbsp;</P> <P>its know issues&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Bhavya11_0-1769505943372.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/498074iE7076D41231EFC14/image-size/medium?v=v2&amp;px=400" role="button" title="Bhavya11_0-1769505943372.png" alt="Bhavya11_0-1769505943372.png" /></span></P> <P>&nbsp;</P> <P><A href="https://www.servicenow.com/community/upgrades-and-patching-forum/help-text-placement-for-zurich-hot-patch-4/td-p/3447533" target="_blank" rel="noopener">https://www.servicenow.com/community/upgrades-and-patching-forum/help-text-placement-for-zurich-hot-...</A></P> Tue, 27 Jan 2026 09:27:38 GMT Bhavya11 2026-01-27T09:27:38Z Service Portal help text (popover) misaligned after Zurich upgrade https://www.servicenow.com/community/upgrades-and-patching-forum/service-portal-help-text-popover-misaligned-after-zurich-upgrade/m-p/3475696#M9250 <P>Hi Community,</P><P>After upgrading our ServiceNow instance to <STRONG>Zurich</STRONG>, we’ve noticed an issue in <STRONG>Service Portal</STRONG> where the <STRONG>help text/info icon popover</STRONG> on catalogue variables is <STRONG>misaligned</STRONG>.</P><P><STRONG>What’s happening</STRONG></P><UL><LI><P>When clicking the <STRONG>info (i)</STRONG> icon next to a variable label, the help text popover appears offset from the icon (not aligned correctly).</P></LI><LI><P>This was <STRONG>working as expected before the Zurich upgrade</STRONG>.</P></LI><LI><P>The issue occurs consistently on catalogue item forms.</P></LI></UL><P><STRONG>What we’ve checked</STRONG></P><UL><LI><P>No recent changes to the catalogue item or variable configuration</P></LI><LI><P>The issue appears to be UI/CSS related rather than data-driven</P></LI><LI><P>Happens only in Service Portal (not in the platform UI)</P></LI></UL><P><STRONG>Environment</STRONG></P><UL><LI><P>ServiceNow version: <STRONG>Zurich</STRONG></P></LI><LI><P>Affected components: Catalogue item variable help text / popover</P></LI></UL><P><STRONG>Question</STRONG><BR />Has anyone else experienced <STRONG>popover/help text misalignment in Service Portal after upgrading to Zurich</STRONG>?</P><UL><LI><P>Is this a <STRONG>known issue</STRONG> or UI change in Zurich?</P></LI><LI><P>Are there recommended fixes?</P></LI></UL><P>Any guidance or examples would be much appreciated.</P><P><BR />I have attached a screenshot for reference.<BR /><BR />Screenshot:<BR />1) previously:&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-01-27 at 09.17.03.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/498071iAD48D1EE1EC412C1/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2026-01-27 at 09.17.03.png" alt="Screenshot 2026-01-27 at 09.17.03.png" /></span></P><P> </P><P>2) After Upgrade:&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-01-27 at 09.18.52.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/498072i3DD5165293F0C29F/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2026-01-27 at 09.18.52.png" alt="Screenshot 2026-01-27 at 09.18.52.png" /></span></P><P> <BR />NOTE: We are not using any custom widget or theme for the portal; both are OOB.<BR /><BR />Thanks in advance!</P><P><BR /><BR /></P> Tue, 27 Jan 2026 09:21:17 GMT https://www.servicenow.com/community/upgrades-and-patching-forum/service-portal-help-text-popover-misaligned-after-zurich-upgrade/m-p/3475696#M9250 Puneet Hegde1 2026-01-27T09:21:17Z Re: Service Portal help text (popover) misaligned after Zurich upgrade https://www.servicenow.com/community/upgrades-and-patching-forum/service-portal-help-text-popover-misaligned-after-zurich-upgrade/m-p/3475703#M9251 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/293149">@Puneet Hegde1</a>&nbsp;,</P> <P>&nbsp;</P> <P>its know issues&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Bhavya11_0-1769505943372.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/498074iE7076D41231EFC14/image-size/medium?v=v2&amp;px=400" role="button" title="Bhavya11_0-1769505943372.png" alt="Bhavya11_0-1769505943372.png" /></span></P> <P>&nbsp;</P> <P><A href="https://www.servicenow.com/community/upgrades-and-patching-forum/help-text-placement-for-zurich-hot-patch-4/td-p/3447533" target="_blank" rel="noopener">https://www.servicenow.com/community/upgrades-and-patching-forum/help-text-placement-for-zurich-hot-...</A></P> Tue, 27 Jan 2026 09:27:38 GMT https://www.servicenow.com/community/upgrades-and-patching-forum/service-portal-help-text-popover-misaligned-after-zurich-upgrade/m-p/3475703#M9251 Bhavya11 2026-01-27T09:27:38Z Re: Service Portal help text (popover) misaligned after Zurich upgrade https://www.servicenow.com/community/upgrades-and-patching-forum/service-portal-help-text-popover-misaligned-after-zurich-upgrade/m-p/3479338#M9260 <P>This is covered by&nbsp;PRB1970979. The fix should be part of Zurich patch 5</P> Sun, 01 Feb 2026 22:45:50 GMT https://www.servicenow.com/community/upgrades-and-patching-forum/service-portal-help-text-popover-misaligned-after-zurich-upgrade/m-p/3479338#M9260 jsanjuan 2026-02-01T22:45:50Z