question Re: PID creation failing each time in Upgrades and Patching forum

PID creation failing each time

erikt360 — Fri, 05 Jun 2026 03:58:40 GMT

Unfortunately I am not able to create a PID. I am not able to get any support to find out why this is failing?? Any tips on how I can reset my account?

Kind regards

Erik (with a K)

Re: PID creation failing each time

Dr Atul G- LNG — Fri, 05 Jun 2026 13:33:48 GMT

Its PDI 🙂

Don't worry, it's normal these days. Try to get a lower instance, preferably Zurich or below, and then upgrade to the latest version. The upgrade typically takes 3–4 hours."

Re: PID creation failing each time

GlideFather — Fri, 05 Jun 2026 14:35:27 GMT

Ahoy @erikt360,

could you possibly describe failing how?

To get your PDI, navigate to https://developer.servicenow.com/dev.do#!/manage-instance and request one.

Then please share any eventual errors or whatever behaviour you observe

Re: PID creation failing each time

Tanushree Maiti — Fri, 05 Jun 2026 14:41:47 GMT

Hi @erikt360

Either wait for some time like 24-48 hours,

Request for Zurich PDI instance and upgrade to Australia.

There is no support available for PDI.