question Notification didn't triggered after creating event & scheduled job in Virtual Agent forum

Notification didn't triggered after creating event & scheduled job

shubhamverm3478 — Fri, 13 Sep 2024 18:09:55 GMT

Hi,

I am trying to trigger notification when a KB article is published after 5 mins scheduled job must be executed & notification must be trigered.

I created a event,scheduled job .However , after 5 mins notification didn't got triggered.

PFA for reference.

Re: Notification didn't triggered after creating event & scheduled job

Vignesh21 — Fri, 13 Sep 2024 18:45:42 GMT

Hi @shubhamverm3478 ,

Did you check event log table. in your screenshot sc.png there is only event name and no other parameter. The format is incorrect

gs.eventQueue('event.name', 'current', parm1, parm2); // parm1 and parm2 you can ignore if you having hardcoded email id in notification

Re: Notification didn't triggered after creating event & scheduled job

Community Alums — Sat, 14 Sep 2024 12:12:49 GMT

Hi,

I checked event log table.I believe event is triggered .Still notification didn't got triggered.

I even wrote gs.eventQueue('event.name', 'current');

PFA for reference.

Re: Notification didn't triggered after creating event & scheduled job

Ramesh_Naidu — Sat, 14 Sep 2024 12:41:23 GMT

Hi @shubhamverm3478 ,

In gs.eventQueue('event.name', 'current'); current is an object and not string.

so, query the knowledge table and pass the object in 2nd parameter.

Example:

var current = new GlideRecord('kb_knowledge'); current.addEncodedQuery("your_query"); current.query(); if (current.next()) { gs.eventQueue('event.name', current,"",""); }

Re: Notification didn't triggered after creating event & scheduled job

Community Alums — Sat, 14 Sep 2024 14:08:24 GMT

Hi,

I copied query on knowledge table ,knowledge classification = LE & state is published

kb_knowledge_base=d4fa0752df132100dca6a5f59bf2636e^workflow_state=published

Still notification was not triggered.

Re: Notification didn't triggered after creating event & scheduled job

Ramesh_Naidu — Sat, 14 Sep 2024 15:24:26 GMT

Can you share the whom to send tab in the notification that is configured.

Re: Notification didn't triggered after creating event & scheduled job

Community Alums — Sat, 14 Sep 2024 15:55:14 GMT

PFA for reference.

Re: Notification didn't triggered after creating event & scheduled job

Community Alums — Sat, 14 Sep 2024 17:19:50 GMT

Just as an alternative solution but you could do this in flow designer and trigger the notification from there based on the kb conditions. You can even debug it by reviewing the execution details

Re: Notification didn't triggered after creating event & scheduled job

Community Alums — Sat, 14 Sep 2024 17:23:56 GMT

Hi,

notification must be sent in every 6 months .It requires a scheduled job .

Re: Notification didn't triggered after creating event & scheduled job

Vignesh21 — Wed, 18 Sep 2024 14:46:48 GMT

@shubhamverm3478

Check who the notification should send to? If none give your name and see if email getting triggered. Once updated in notification re run the full activity again on another KB article