Disable Auto-selects the highest predicted intent

SaurabhGidwani — Thu, 03 Oct 2024 11:20:46 GMT

Hello Everyone,

My customer has a requirement where they never want NLU model to auto select an Intent and trigger a flow based on that and reason being they don't want an incorrect topic to get triggered. Rather they want NLU should always recommend them topics and Knowledge articles based on what user has entered in the chat window.

Does anyone know if this can be achieved.

Re: Disable Auto-selects the highest predicted intent

abbasshaik4 — Fri, 04 Oct 2024 06:32:55 GMT

Hello @SaurabhGidwani,

Please refer to the links below:
https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/natural-language-understanding/concept/intents.html

https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/natural-language-understanding/task/enable-disable-secondary-model-intent.html

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

question Disable Auto-selects the highest predicted intent in Virtual Agent forum

Disable Auto-selects the highest predicted intent

Re: Disable Auto-selects the highest predicted intent