question send approval from sc_request table based on the values filled in the catalog form in Virtual Agent forum

send approval from sc_request table based on the values filled in the catalog form

Aswin Chandras1 — Fri, 04 Oct 2024 12:41:32 GMT

I have a requirement to send an approval from sc_request table based on the catalog item variable.

Already a workflow is running on the sc_request table to create a task. Now I need to add an approval before creating the task.

I have Financial Approval field in catalog item which is referring to custom table. Once I submit the catalog item with some user in that field. I need to send an approval to the selected user in Financial Approval field from sc_request. Post Approval I need to create a task. How can se send the approval from sc_request table.

Re: send approval from sc_request table based on the values filled in the catalog form

Eshwar Reddy — Fri, 04 Oct 2024 13:22:13 GMT

Hi @Aswin Chandras1

If you are using Workflow, then create a new approval activity, and in the script, use the following code to get the variable value: `current.variables.your field name

Thanks
Eshwar

Re: send approval from sc_request table based on the values filled in the catalog form

Aswin Chandras1 — Fri, 04 Oct 2024 13:56:37 GMT

Hi Eshwar,
My workflow is running on sc_request table and I need to send it from request table only not on RITM. How can we do that? But the variable if from RITM variables section.