question Re: List collector "no matches found " in Virtual Agent forum

List collector "no matches found "

RadZz — Mon, 07 Oct 2024 10:17:59 GMT

Hello team,

We have a list collector under: sn_cd_audience and qualifier is : nameINTeam Leader,HR,Blue Collar,White Collar,All Employees

So this is working fine for Admins but when a user is trying to use this will basic roles they see "no matches found "

I tried the acl with: sn_cd_audience.* and changed roles in order to get access but that still doesnot work.

Any idea or any alternate for list collector? We can do select box but we want multiple selection option as well.

@Ankur Bawiskar

@Eric Gilmore

TIA 🙂

Re: List collector "no matches found "

abbasshaik4 — Tue, 08 Oct 2024 06:03:10 GMT

Hello @RadZz,

Please refer to the link below:
https://www.servicenow.com/community/developer-forum/list-collect-showing-quot-no-matches-found-quot/m-p/1965168

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

Re: List collector "no matches found "

RadZz — Tue, 08 Oct 2024 08:29:16 GMT

Hello @abbasshaik4

I did find that article before but I was not able to follow the solution. Connection of script include with getter function and client script part. I also commented below that asking for sample code on how he did it.

Re: List collector "no matches found "

Ankur Bawiskar — Tue, 08 Oct 2024 13:20:36 GMT

@RadZz

with non admin are you able to see the table being referred by that list field?

without any ref qualifier is it working for non-admins?

Re: List collector "no matches found "

RadZz — Wed, 09 Oct 2024 15:20:41 GMT

No table is not visible and I looked in to ACL's as well.. sn_cd_audience.* and sn_cd_audience .. I added the role to this ACL's which is present to the user and didnt work. I also added snc_internal to those acl's and still didn't work. But only change I say is: Before adding roles to this ACL user was not even able to see the page but after adding the role user is able to see the page but only 4,5 audience out of some where 250,300. We do see the warning message : security constraints. After seeing the warning message I am pretty sure it is with ACL but not able to understand which one because I modified both * ( Field level ) and none ( table level ) sn_cd_audience Read ACL's.