question To get to know about scheduled jobs in Virtual Agent forum

To get to know about scheduled jobs

KesavanM — Thu, 10 Oct 2024 11:34:24 GMT

I have gone through the discovery model and software installations , I just want to know which scheduled job populates the installations in discovery model.

Re: To get to know about scheduled jobs

Community Alums — Thu, 10 Oct 2024 20:19:48 GMT

Hello @KesavanM ,

In ServiceNow, the scheduled job responsible for populating software installations in the Discovery model is typically the "Software Asset Management" job or related jobs that are part of the Software Asset Management (SAM) process. However, the exact name might vary based on your instance configuration and version.

Key Scheduled Jobs for Software Installations:

"Discovery - Software Installations":
- This job runs to collect and populate software installations discovered on devices. It processes data gathered during discovery and updates the cmdb_software_instance table.
"Discovery - Update Software Instance":
- This job can also be involved in updating the software installation records based on the discovery data.

Thank you.

Please hit on the helpful button.

Re: To get to know about scheduled jobs

KesavanM — Fri, 11 Oct 2024 07:32:01 GMT

Ok, Thank you

but, how the field install_count in software discovery model is populated, I just try to refer many jobs and scripts but, I cannot find one , I also think that it is not an reference field.