question Re: How can we hide the Reference "i" icon in portal without CSS? in Virtual Agent forum

How can we hide the Reference "i" icon in portal without CSS?

Tejasree Madhav — Mon, 28 Oct 2024 06:43:49 GMT

Hi Everyone,

I want to hide the "i" icon in portal for a reference variable without using the CSS. We tried by putting attribute " ref_decoration_disabled = true" in variable attributes but it is not working. Is there any possible way to achieve this?

Regards,

Madhav.

Re: How can we hide the Reference "i" icon in portal without CSS?

palanikumar — Mon, 28 Oct 2024 06:52:16 GMT

Navigate to System Definition > Dictionary
Filter the list to find the reference field of which you want to disable the information icon
Open the record (eg. Caller)
Add this line to the Attributes: ref_decoration_disabled=true
Save/Update the record

Re: How can we hide the Reference "i" icon in portal without CSS?

palanikumar — Mon, 28 Oct 2024 06:55:05 GMT

Make sure the white spaces are not used. Add only the below content

ref_decoration_disabled=true

Re: How can we hide the Reference "i" icon in portal without CSS?

artcyberspace — Tue, 29 Oct 2024 12:49:50 GMT

Hi palanikumar,

I believe this solution you provided only works on the classic UI and not on the portal. I actually have the same problem on how to hide the 'i' icon of a reference field specifically in the Service Portal. Appreciate anyone who can help with this!