question Re: Only Case Contacts should be available in Watchlist. in Virtual Agent forum

Only Case Contacts should be available in Watchlist.

Niranjan2 — Fri, 01 Nov 2024 13:03:50 GMT

Hi Everyone,

On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.

I tried changing conditions in Reference qualifier but i'm missing something.

Example: if "x" account is selected and it has 5 contacts, need to have those 5 contacts in the list.

Re: Only Case Contacts should be available in Watchlist.

Kieran Anson — Fri, 01 Nov 2024 13:07:04 GMT

Hi,

Could you share the reference qualifier you created? We can then advise you on how to correct it.

Re: Only Case Contacts should be available in Watchlist.

Niranjan2 — Fri, 01 Nov 2024 13:10:31 GMT

Thanks for the response @Kieran Anson
Here is the condition, with current condition able to see all the Contacts

Re: Only Case Contacts should be available in Watchlist.

Kieran Anson — Fri, 01 Nov 2024 13:59:18 GMT

Thanks,

just be aware that your ref qual there applies to all tasks - instead you should use a dictionary override (related list). See below example: