question Re: FAILURE: Validations failed. Failed to Order Item - ATF in Virtual Agent forum

FAILURE: Validations failed. Failed to Order Item - ATF

Charles Fredie — Wed, 18 Dec 2024 13:51:32 GMT

Hello All,

I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test, I am getting this error 'FAILURE: Validations failed. Failed to Order Item'.

Has anyone encountered such error? What can be the solution or workaround?
Any help would be much appreciated!

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Ankur Bawiskar — Wed, 18 Dec 2024 14:19:52 GMT

@Charles Fredie

try to give some 10 seconds timeout for the Submit catalog item step

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Charles Fredie — Wed, 18 Dec 2024 14:26:53 GMT

Hi @Ankur Bawiskar

I gave a 10 second timeout on 'Order a Catalog Item (SP)' step, It failed again with same error.

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Ankur Bawiskar — Wed, 18 Dec 2024 14:32:31 GMT

@Charles Fredie

can you share all the steps for your ATF Test?

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Charles Fredie — Wed, 18 Dec 2024 14:33:44 GMT

@Ankur Bawiskar

Please see the attached screenshot for all the steps,

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Ankur Bawiskar — Wed, 18 Dec 2024 15:18:55 GMT

@Charles Fredie

are you able to submit it manually?

Are you having any script which validates the file type?

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Charles Fredie — Wed, 18 Dec 2024 15:23:34 GMT

@Ankur Bawiskar
I am able to submit it manually.
There is no script.
A field on the Catalog item 'Mandatory Attachment' is true to make the attachment mandatory before submission.

Please see the screenshots

Re: FAILURE: Validations failed. Failed to Order Item - ATF

BeateN — Wed, 18 Dec 2024 15:25:47 GMT

@Charles Fredie

In addition to Ankurs suggestions:

have you checked the screenshot for step 5? Maybe the Order Item really couldn't be submitted. Sometimes an error message or a mandatory field is shown in the screenshot for failed steps.

best regards,

Beate

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Ankur Bawiskar — Wed, 18 Dec 2024 15:47:38 GMT

@Charles Fredie

can you uncheck that checkbox and run ATF again?

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Charles Fredie — Wed, 18 Dec 2024 16:26:14 GMT

@Ankur Bawiskar
Unchecking that checkbox, test passes but the attachment is not added,
even though the attachment step in the results says 'Successfully uploaded attachment(s) to record 'Apple iPhone 13' on table 'sc_cat_item'

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Shaqeel — Wed, 18 Dec 2024 17:27:35 GMT

Hi @Charles Fredie

Attachment will not get attach.

It depends upon the customizations.

It is the known issue.

Here is the KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832273

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Shaqeel

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Charles Fredie — Wed, 18 Dec 2024 19:20:06 GMT

@BeateN
The problem I think is not with the Order Step, When the test run reaches the Add attachment step, I can see that the files get attached along with paper clip icon in a different way, the files do not get attached in that way when you attach them manually on the form.
See the screenshots for better understanding

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Ankur Bawiskar — Thu, 19 Dec 2024 03:37:42 GMT

@Charles Fredie

then it won't work with that attachment mandatory checkbox.

It's a limitation with ATF.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Ankur Bawiskar — Thu, 19 Dec 2024 13:54:31 GMT

@Charles Fredie

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Ankur Bawiskar — Tue, 24 Dec 2024 06:24:57 GMT

@Charles Fredie

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: FAILURE: Validations failed. Failed to Order Item - ATF

Sharusha — Mon, 17 Mar 2025 11:48:50 GMT

Hello,

I am also facing the same issue.Any solutions/workarounds would really help me!

Thanks!