question On submit Client script in Virtual Agent forum

On submit Client script

Rahul Raja Sami — Tue, 21 Jan 2025 12:26:51 GMT

I am using this on submit client to check the conditions with the concerned script include and to validate and pop up the error message if it matches and abort the submission of request.
but this is populating the error message but not aborting the action.
I have tried return false but no use.
how to solve this?

Thanks

Re: On submit Client script

Ankur Bawiskar — Tue, 21 Jan 2025 12:33:09 GMT

@Rahul Raja Sami

this is for catalog form?

If yes then the async GlideAjax won't work in native or portal as the form will get submitted by the time the script include function performs the validation

please share some more details

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Re: On submit Client script

Rahul Raja Sami — Tue, 21 Jan 2025 13:08:39 GMT

yes this is for catalog item request.
so when a user tries to submit a request by filling some fields, my requirement is to validate those fields with already submitted RITM variable values and display error message mentioning a request has already been submitted for these details.
So I am using a script include and on submit client script for this, On Submit CS fetches the values of the new request and sends to SC for validation and SC returns whether it is duplicate or not. Then CS pops up an error message and aborts the submission. I have tried the following CS as well

Re: On submit Client script

tomasscerba — Tue, 21 Jan 2025 13:44:37 GMT

Hi @Rahul Raja Sami ,

you are returning nothing from onSubmit function. You only returning value from XMLAnswer but onSubmit function it self is returning nothing.

Please see updated script:

function onSubmit() {

// Retrieve the variable values

var requestedFor = g_form.getValue("requestor"); // Replace with the actual variable name

var spaceName = g_form.getValue("u_ref_name_of_qlik_sense_space"); // Replace with the actual variable name

var accessType = g_form.getValue("u_sb_access_level_required"); // Replace with the actual variable name

var isValid;

// Call the Script Include to check for duplicates

var ga = new GlideAjax("RITMValidation");

ga.addParam("sysparm_name", "checkDuplicateRITM");

ga.addParam("sysparm_requested_for", requestedFor);

ga.addParam("sysparm_space_name", spaceName);

ga.addParam("sysparm_access_type", accessType);

ga.getXMLAnswer(function (response) {

//var answer = response.responseXML.documentElement.getAttribute('answer');

var answer = response;

if (answer === "duplicate") {

g_form.addErrorMessage("A request with the same details already exists.");

isValid = false;

} else {

isValid = true;

}

});

return isValid;

}

If my answer helped you in any way, please then mark it as helpful and correct. This will help others finding a solution.

Re: On submit Client script

Ankur Bawiskar — Tue, 21 Jan 2025 14:28:52 GMT

@Rahul Raja Sami

So are you saying it's working as expected?

if not then check how to handle onSubmit with GlideAjax and perform the validation which will work in both native + portal

Refer these links for workaround/solution on how to use Synchronous GlideAjax in onSubmit

How To: Async GlideAjax in an onSubmit script

Asynchronous onSubmit Catalog/Client Scripts in ServiceNow

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: On submit Client script

Rahul Raja Sami — Tue, 21 Jan 2025 14:49:08 GMT

no Ankur, just the error message is populating but not aborting the submission.

Re: On submit Client script

Ankur Bawiskar — Tue, 21 Jan 2025 14:58:55 GMT

@Rahul Raja Sami

that's what I mentioned the form will get submitted and won't wait for the script include function

check the links which I shared above

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: On submit Client script

Ankur Bawiskar — Wed, 22 Jan 2025 02:56:04 GMT

@Rahul Raja Sami

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: On submit Client script

Rahul Raja Sami — Wed, 22 Jan 2025 10:37:51 GMT

this is not working just displaying the error message but not aborting the submission.

Re: On submit Client script

Rahul Raja Sami — Wed, 22 Jan 2025 10:43:41 GMT

Hi Ankur, yes it worked. Thanks for the solution.