question Re: Need to display the variable value in additional comments in Virtual Agent forum

Need to display the variable value in additional comments

suuriyas — Tue, 18 Feb 2025 07:17:42 GMT

HI Community,

I have a scenario where in a record producer there is variable called "description" and then submitting the form the value entered in description field need to be displayed in the additional comment of that record.

How can we achieve this?

Thanks in advance

Re: Need to display the variable value in additional comments

Shruti — Tue, 18 Feb 2025 07:34:21 GMT

Navigate to Service catalog -> Record producers -> Open the record producer

Add below line to the record producer script

current.comments = producer.description;

Re: Need to display the variable value in additional comments

sujitha16 — Tue, 18 Feb 2025 07:40:08 GMT

@suuriyas You try the below to get the value passed to additional comments,

In the OOB, on the "Create Incident" record producer I have variable and the script as below which passes the value to "Description" field.

For your scenario, I had commented the line no 34 and have passed it to "Additional Comments" as below

By doing this, the value is passed to additional comments of the record from the variable.

Note: Make sure the variable database value is matching your syntax accordingly.

Re: Need to display the variable value in additional comments

Ankur Bawiskar — Tue, 18 Feb 2025 07:39:04 GMT

@suuriyas

in the record producer script use this

current.comments = producer.description;

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Need to display the variable value in additional comments

V V Satyanaraya — Tue, 18 Feb 2025 07:39:56 GMT

Hi @suuriyas ,

please us the below script in record producer

if (producer.description) {
current.work_notes = "User entered description: " + producer.description;
current.comments = producer.description; // For Additional Comments
}