question Re: BCM Workspace in Virtual Agent forum

BCM Workspace

Gaurav69 — Mon, 17 Feb 2025 18:35:22 GMT

Hi There, I Want to create my two custom fields in this form.
How can I configure the same. kindly help me out on this.
Thanks in advance.

Re: BCM Workspace

Voona Rohila — Mon, 17 Feb 2025 19:38:07 GMT

Hi @Gaurav69

I am not sure about this particular workspace but generally We follow below path to change the form layout of the Workspace View.

Click on your profile Icon, under Configure page, You will see Form layout which opens the workspace view layout

Re: BCM Workspace

Gaurav69 — Tue, 18 Feb 2025 09:13:50 GMT

Hi There. I want to create 2 UI Action buttons "Approve" and "Reject" in this form that appear while impersonating BCM Planner. I want if I click on Approve then it should change my form's state to Approve. And if I Reject then it should change my form's state to Rejected.