question Re: 'Fulfilment Automation Level' it's just an indicator or if it triggers specific actions. in Virtual Agent forum https://www.servicenow.com/community/virtual-agent-forum/fulfilment-automation-level-it-s-just-an-indicator-or-if-it/m-p/3188129#M15364 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/820104">@KalyanReddP</a>&nbsp;</P> <P>There is no specific functionality/feature behind "Fulfillment Automation Level" field on catalog item. It can be used to identify the catalog items and their fulfillment method (automated vs Manual) as a metric in Dashboards.</P> Tue, 25 Feb 2025 14:40:05 GMT Swapna Abburi 2025-02-25T14:40:05Z 'Fulfilment Automation Level' it's just an indicator or if it triggers specific actions. https://www.servicenow.com/community/virtual-agent-forum/fulfilment-automation-level-it-s-just-an-indicator-or-if-it/m-p/3187919#M15358 <P>Is 'Fulfilment Automation Level' is just an indicator or it will effect the behavior of the catalog item based on the option selected ?&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="KalyanReddP_0-1740485751864.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/421888iD98FCC83B39C4E44/image-dimensions/205x189?v=v2" alt="KalyanReddP_0-1740485751864.png" title="KalyanReddP_0-1740485751864.png" /></span></P><P>&nbsp;</P> Tue, 25 Feb 2025 12:16:21 GMT https://www.servicenow.com/community/virtual-agent-forum/fulfilment-automation-level-it-s-just-an-indicator-or-if-it/m-p/3187919#M15358 KalyanReddP 2025-02-25T12:16:21Z Re: 'Fulfilment Automation Level' it's just an indicator or if it triggers specific actions. https://www.servicenow.com/community/virtual-agent-forum/fulfilment-automation-level-it-s-just-an-indicator-or-if-it/m-p/3188129#M15364 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/820104">@KalyanReddP</a>&nbsp;</P> <P>There is no specific functionality/feature behind "Fulfillment Automation Level" field on catalog item. It can be used to identify the catalog items and their fulfillment method (automated vs Manual) as a metric in Dashboards.</P> Tue, 25 Feb 2025 14:40:05 GMT https://www.servicenow.com/community/virtual-agent-forum/fulfilment-automation-level-it-s-just-an-indicator-or-if-it/m-p/3188129#M15364 Swapna Abburi 2025-02-25T14:40:05Z