Interactive Filter - Date Filter

Tom Lapkowicz — Wed, 05 Mar 2025 14:41:04 GMT

Hello. I have an Interactive Filter with a Filter Based On value of Date.

There are a number of default options for Date Filter (last 12 months, last 3 months, last 7 days, etc, etc).

One of these options is "Last 2 Years". However, I need a filter that only shows items from 2 years ago. Is it possible to create this as a Date Filter option?

Re: Interactive Filter - Date Filter

Diogo Ramos — Wed, 05 Mar 2025 17:44:58 GMT

The only way to add more options on the interactive filter from my knowledge is to modify the global business rule Get Date Filter Options for Date Filters.

Also mentioned in the documentation STEP 8 -> Create a date interactive filter
have a look at this community question : Solved: I want to add one more process to the business rul... - ServiceNow Community

Be aware that if you go that route you are introducing a customization on a rule that is used globally in the system and it will stop receiving updates from ServiceNow unless you manually merge them, so review if you really need to go that way.

I also found the following option : [Dashboards] Easily Use Custom Dates in Standard I... - ServiceNow Community
which goes over some other possible solutions including doing a list edit on the available options without having to change the global BR.

Either way you can always rethink the requirement if possible, for example you can achieve the behavior very easily with a normal filter using
(date field) created BEFORE Last 2 years

Good luck !

question Interactive Filter - Date Filter in Virtual Agent forum

Interactive Filter - Date Filter

Re: Interactive Filter - Date Filter