question Re: Approval Comments on Task list view in Virtual Agent forum

Approval Comments on Task list view

Community Alums — Fri, 09 May 2025 08:59:44 GMT

Hi Team,

I want to show the Approval comments added while approving the task on the task list view as of now I can only see Approval history field which give complete approval history but I want the latest one on the task list view is it possible?

Thanks,

Prudhvi

Re: Approval Comments on Task list view

Nilesh Pol — Fri, 09 May 2025 09:04:56 GMT

@Community Alums Yes, you can display the latest approval comments on the task list view in ServiceNow, but it requires a bit of configuration since this data comes from the related sysapproval_approver table, not directly from the task itself.

Create a new field on the task table (e.g., Latest Approval Comment).

Type: String
Mark it as Calculated.
- Use this calculated script:

var comment = '';
var gr = new GlideRecord('sysapproval_approver');
gr.addQuery('sysapproval', current.sys_id);
gr.orderByDesc('sys_updated_on');
gr.setLimit(1);
gr.query();
if (gr.next()) {
comment = gr.comments;
}
answer = comment;

finally, Add this field to your list layout in the list view.

Re: Approval Comments on Task list view

Ankur Bawiskar — Fri, 09 May 2025 09:14:13 GMT

@Community Alums

RITM is approved/rejected by approver and not task record.

what's your exact requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Approval Comments on Task list view

Community Alums — Fri, 09 May 2025 09:17:04 GMT

Hi @Ankur Bawiskar , I have custom application where I have a custom table as parent table and an extended table from task which will hold the child task and these child task will have the approvals attached on this task list I want to show the approval comments

Re: Approval Comments on Task list view

Ankur Bawiskar — Fri, 09 May 2025 09:25:08 GMT

@Community Alums

then no other way but to create a custom string field to hold the approval comment

Populate that when task is approved

Then add this field in the list layout of task table you want

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Approval Comments on Task list view

Nilesh Pol — Fri, 09 May 2025 09:35:11 GMT

@Community Alums Did you verified the this response, let us know what challenge you are facing?

Re: Approval Comments on Task list view

Community Alums — Fri, 09 May 2025 09:38:13 GMT

Hi @Nilesh Pol , Thanks for the response, currently I am trying your suggestion will share the output