question Re: Want to remove request number and want to put RITM number in the request page in Virtual Agent forum

Want to remove request number and want to put RITM number in the request page

NeethuB — Thu, 15 May 2025 08:27:53 GMT

Want to remove request number and want to put RITM number in the request page

Re: Want to remove request number and want to put RITM number in the request page

shantanu_patel8 — Thu, 15 May 2025 09:30:43 GMT

OOB the requests are supposed to display the REQ# as a single request can have more than one requested Items. So, If you tend to change this behavior you will need to create a new page rather changing the current one as the list widget behavior cannot be changed.

Please mark the answer helpful and correct if it resolves the issue. Happy scripting 🙂

-Shantanu

Re: Want to remove request number and want to put RITM number in the request page

NeethuB — Thu, 15 May 2025 10:14:04 GMT

i know but we are not showing the REQ# we want to show RITM #. Can you help me in that

Re: Want to remove request number and want to put RITM number in the request page

Ankur Bawiskar — Thu, 15 May 2025 10:31:01 GMT

@NeethuB

identify the widget, make the necessary changes, add this newly cloned widget to your page

widget name - "My Requests"

Remember that widget also shows INC, etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Want to remove request number and want to put RITM number in the request page

shantanu_patel8 — Thu, 15 May 2025 10:38:11 GMT

Unfortunately this is not going to be a easy change as far as I know. You will need to do a lot of customization, My suggestion would be to raise a Hi ticket to get the support from serviceNow.

Please mark the answer helpful and correct if it resolves the issue. Happy scripting

-Shantanu

Re: Want to remove request number and want to put RITM number in the request page

Ankur Bawiskar — Thu, 15 May 2025 10:45:32 GMT

@NeethuB

found this link which has the steps and no scripting required, see if that works for you as well

Display of the request number under RITM in the My requests widget - response from snowuser yt

I was able to achieve using the steps shared in above link

Before: REQ shown

After: RITM shown instead of REQ

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Want to remove request number and want to put RITM number in the request page

Ankur Bawiskar — Mon, 19 May 2025 05:46:23 GMT

@NeethuB

Would you mind marking my response as correct to your other question where I shared solution without scripting?

How can i remove the request number from the this ?