question Re: Unable to provide write access of state field by creating new ACL in Virtual Agent forum

Unable to provide write access of state field by creating new ACL

vennugopikr — Fri, 13 Jun 2025 17:43:02 GMT

Hi,
I have created new ACL for 'sc_task' table 'state' field with the new role - 'internal'
I have provided 'internal' role to 'X' user, but this 'X' user is unable to edit the 'state' field.
I have checked there is no ACL's for 'state' field. but user is able read the fields by provided 'sn_req_read' role.
Can you please suggest i am missed anywhere - any query-range ACL is restricted?

tried with added script - answer = gs.hasRole('internal');

Re: Unable to provide write access of state field by creating new ACL

Zach Koch — Fri, 13 Jun 2025 18:48:28 GMT

You can use the Access Analyzer to see what ACLs that the user is passing/failing.
Here is a link to the SN docs.

Using Access Analyzer

Re: Unable to provide write access of state field by creating new ACL

prudhviraj1 — Mon, 16 Jun 2025 14:28:43 GMT

Hi,

a moment ago

Create a table level ACL with the same role then create Field level ACL with state field.

Without table level ACL field level won't work.

Restrict any extra fields editable.